Lucas Satterwhite
Oxford,NC
Summary
Results-driven professional with experience in customer service at Chick-fil-A. Proven skills in analytical problem-solving and operational efficiency, along with expertise in staff training and inventory management. Committed to service excellence and adherence to health standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
05.2021 - 12.2024
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Collaborated with team members to maintain the cleanliness and organization of the dining area and kitchen.
- Assisted in training new staff on menu items, service standards, and operational procedures.
- Managed inventory levels by restocking supplies and minimizing waste during peak hours.
- Resolved customer complaints promptly, improving retention rates through effective communication skills.
- Adjusted food preparation methods in accordance with customer requests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Education
Bachelor of Science - Environmental Studies
Guilford College
Greensboro, NC02-2027
Skills
- Service excellence
- Optimistic outlook
- Collaborative teamwork
- Analytical problem-solving
- Attention to detail
- Following instructions
- Cleaning
- Computer skills
- Task prioritization
- Flexible and adaptable
- Data entry
Certification
- Microsoft Office Application Certification Training - 2021-2022(Classes for Microsoft PowerPoint, Word, and Excel over the course of two semesters)
Timeline
Team Member
Chick-fil-A
05.2021 - 12.2024
Bachelor of Science - Environmental Studies
Guilford College