Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Smeets

Viera

Summary

Dynamic team player with a proven track record at Route 7 Karting & Entertainment, excelling in customer service and safety enforcement. Recognized for enhancing guest experiences through effective communication and problem-solving. Committed to maintaining high standards of equipment inspection and fostering a collaborative work environment. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.

Overview

2
2
years of professional experience

Work History

Team Member

Route 7 Karting & Entertainment
07.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Frequently inspected production area to verify proper equipment operation.
  • Facilitated event organization for corporate outings, birthday parties, and team-building events at the go-kart facility.
  • Trained new employees on proper kart operation, safety protocols, and company procedures to ensure seamless integration into the team.
  • Enhanced customer satisfaction by providing friendly and efficient service during go-kart races.
  • Reduced accidents on the track by vigilantly monitoring racer behavior and intervening when necessary to maintain safety standards.
  • Promoted a safe racing environment by enforcing company rules and regulations consistently among all patrons.
  • Ensured go-kart track safety by conducting regular inspections and maintenance of karts and equipment.

Team Member

Urban Air Adventure Park
09.2023 - 07.2024
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
  • Evaluated equipment quality regularly to ensure optimal functionality for maximum guest enjoyment at all times.
  • Improved overall park cleanliness by implementing rigorous maintenance schedules and routine inspections.

Education

High School Diploma -

Viera High School
Viera, FL
05-2025

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Excellent communication
  • Time management
  • Multitasking
  • Equipment inspection
  • Willingness to learn

Timeline

Team Member

Route 7 Karting & Entertainment
07.2024 - Current

Team Member

Urban Air Adventure Park
09.2023 - 07.2024

High School Diploma -

Viera High School

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