Results-oriented professional with 5+ years of demonstrated expertise in participating in fast-paced service operations. Comprehensive and in-depth experience in client-focused positions with the determination to deliver world-class service. Exceptional problem solver and decision maker with diverse experience in team leadership and troubleshooting issues as well as a great record of efficiently resolving customer escalations. Organized and detail-oriented with excellent abilities in leading projects, motivating staff, and following customer service procedures.