Lucas Werneck
Celebration,FL
Summary
Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience.
Overview
2
2
years of professional experience
Work History
Busser
Fogo De Chao
01.2025 - 08.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Customer Service
Ups Store
08.2023 - 10.2023
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Delivered excellent customer service, resulting in increased member retention rates.
- Implemented new quality assurance and customer service standards.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Cashier
Publix
06.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Computer Science
University of South Florida
Tampa, FL12-2029
Skills
- Decision-making
- Strategic planning
- Table setting
- Time management
- Attention to detail
- Clear communication
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Busser
Fogo De Chao
01.2025 - 08.2025
Customer Service
Ups Store
08.2023 - 10.2023
Cashier
Publix
06.2023 - 08.2023
Computer Science
University of South Florida
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