Lucas Wheeler
Tacos & Tequila Cantina
Estero,FL
5
years of professional experience
Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience.
Work History
Busser, Food Runner, Server
5 Months- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Assisted servers by providing timely support with table setups and guest requests.
- Collaborated with kitchen staff to ensure efficient food delivery and presentation.
- Trained new bussers on best practices for cleaning and resetting tables promptly.
- Collaborated with kitchen staff to facilitate smooth order flow and maintain high-quality standards.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business opportunities.
- Monitored dining area cleanliness and organization, maintaining a welcoming environment for guests at all times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Valet Supervisor/Valet Coordinator
2 Years 6 Months- Monetary responsibility for onsite transactions
- Training new employees in company procedures in locations requiring processing of expensive property.
- Creating customer satisfaction via prompt attention to detail throughout a 35 to 40 hr. weekly.
- Developing ongoing customer relations promoting both company/client goodwill and positive reviews.
- Documenting cash amounts and balancing end of shift receipts.
- Discussing contract terms with new and old accounts, resulting in contract renewals for multiple locations.
- Streamlined check-in/check-out procedures, improving overall operational efficiency during peak hours.
Valet Attendant
9 Months- Managed vehicle retrieval and parking in high-traffic environments, ensuring efficiency and customer satisfaction.
- Trained new staff on operational procedures and safety protocols, fostering a collaborative team environment.
- Ensured proper handling of keys and vehicles, maintaining security and minimizing risk of loss or damage.
- Conducted routine inspections of vehicles for damages, effectively communicating findings to management.
Education
Bachelor of Science - Criminal Justice
- Minor in Forensic Studies - Deans List - 2022 Fall Semester, Spring 2024, Fall 2024 -Presidents List - Fall 2023.
- Relevant Coursework:
- Substantive and Con. Crim. Law- CRN: 4114
- Terrorism- CRN: 3012
- Intro To Crime Analysis- CRN: 4933
- Prof. Development in Criminal Justice- CRN: 3095
- GPA: 3.86
Skills
Microsoft tools – Word/Excel/Power Point
Finance reconciliation/Settlement of Data
Communication and Problem-Solving during work
Decision-making
Workplace safety
Quality control
Working under pressure
Multitasking and organization
Customer service excellence
Timeline
Busser, Food Runner, Server
Tacos & Tequila Cantina
01.2026 - CurrentRead More
Valet Supervisor/Valet Coordinator
Five Star Valet/Safeway Valet
08.2022 - 02.2025Read More
Valet Attendant
Safeway Parking Enterprises
10.2021 - 07.2022Read More
Florida Gulf Coast University
Bachelor of Science from Criminal Justice
Read More