Lucas Yslas
Layton
Summary
Dynamic leader with extensive experience in HR shared services and process improvement. Achieved significant enhancements in performance coaching and strategic planning, resulting in increased efficiency and customer satisfaction. Expertise in compliance and stakeholder engagement, contributing to team development and operational excellence.
Overview
17
17
years of professional experience
Work History
Manager, HR Processing and Payroll Support
The Church of Jesus Christ of Latter-day Saints
Salt Lake City
11.2023 - Current
- Led HR Processing and Payroll Support team, overseeing claims support via phone and email for onboarding, benefits enrollment, payroll, direct deposit, timecards, employment verification, and tax withholding.
- Managed the I-9 intake process for the Salt Lake City area to ensure compliance and accuracy.
- Collaborated with Payroll and HR Services to provide comprehensive support to the Church workforce.
- Partnered with service missionaries to enhance workforce capacity without incurring additional costs.
- Realigned case workload in partnership with HR Services, Benefits, and Dispersing teams to improve customer service.
Manager, Global Support Team, FS Billing
The Church of Jesus Christ of Latter-day Saints
Salt Lake City
12.2018 - 08.2023
- Led and developed global accounts receivables team for family services, ensuring compliance with church policies.
- Drove continuous improvement initiatives in collections and charge approval processes to enhance efficiency.
- Provided coaching, performance feedback, and disciplinary guidance to align the team with organizational objectives.
- Collaborated with HR and leadership on staffing, advancement, and performance management decisions.
- Provided leadership during times of organizational change or crisis situations.
Team Leader, DSD
The Church of Jesus Christ of Latter-day Saints
Salt Lake City
04.2015 - 12.2018
- Managed 15–20 associates in shared services, enhancing global communications and member services.
- Led recruitment and onboarding processes in collaboration with HR to optimize staffing.
- Directed special projects aimed at improving Latin America Distribution processes.
- Mentored team members and implemented strategies for career development and growth.
CSR II
The Church of Jesus Christ of Latter-day Saints
Salt Lake City
07.2014 - 04.2015
- Executed quality monitoring for Spanish-speaking agents to guarantee exceptional customer satisfaction and compliance
Assistant Team Leader
Toyota Financial Services
Chandler
11.2013 - 06.2014
- Supervised 15 customer service representatives, ensuring adherence to quality standards and timely issue resolution.
- Led a Kaizen project to improve operational efficiency.
- Participated in hiring and personnel decisions, including performance documentation and corrective actions.
Collections/Account Manager
Toyota Financial Services
Chandler
09.2011 - 11.2013
- Developed reporting tools that saved leadership over 1600 hours annually.
- Led efforts to reduce 30-day delinquent accounts to under 2% of total accounts.
Customer Service Representative
Toyota Financial Services
Chandler
12.2008 - 09.2011
- Resolved complex customer inquiries related to insurance, credit, and payments with professionalism and accuracy.
Education
Master of Science - Leadership and Management
Western Governors University
05.2025
Bachelor of Science - Business Management
Brigham Young University–Idaho
04.2020
Associate of Science - General Studies
LDS Business College
Salt Lake City, UT04.2008
Skills
- HR shared services leadership
- Process improvement methodologies
- Performance coaching and team development
- Customer relationship management
- Strategic planning and reporting
- Hiring, onboarding, and compliance
- Communication and stakeholder engagement
- HRIS and CRM tools
Languages
Spanish
Full Professional
Timeline
Manager, HR Processing and Payroll Support
The Church of Jesus Christ of Latter-day Saints
11.2023 - Current
Manager, Global Support Team, FS Billing
The Church of Jesus Christ of Latter-day Saints
12.2018 - 08.2023
Team Leader, DSD
The Church of Jesus Christ of Latter-day Saints
04.2015 - 12.2018
CSR II
The Church of Jesus Christ of Latter-day Saints
07.2014 - 04.2015
Assistant Team Leader
Toyota Financial Services
11.2013 - 06.2014
Collections/Account Manager
Toyota Financial Services
09.2011 - 11.2013
Customer Service Representative
Toyota Financial Services
12.2008 - 09.2011
Master of Science - Leadership and Management
Western Governors University
Bachelor of Science - Business Management
Brigham Young University–Idaho
Associate of Science - General Studies
LDS Business College
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