LUCAS BENDER
Middleton,WI
Summary
An intelligent, well mannered, team player who's not afraid to get in the thick of it. Well versed in arts and culture
and loves to do new things
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Wisconsin Department of Corrections
Madison, WI
02.2024 - 03.2025
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Conducted headcounts to ensure that all inmates were accounted for.
- Supervised inmates during day-to-day activities.
Assistant General Manager
GF Hotels & Resorts
Middleton, WI
08.2023 - 02.2024
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Oversaw payroll preparation and administration for staff.
- Helped team develop specialized projects, events and promotions.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Assistant Front Office Manager
The Sheraton Madison
Madison, WI
04.2021 - 08.2023
- Guided and led office staff to optimize service delivery to employees and customers.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Handle guest service recovery and emergency situations
Front Desk Supervisor
Sheraton Madison
Madison, WI
11.2018 - 03.2021
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed all front desk operations for busy high-volume hotel.
Night Auditor
Madison Marriott West
Middleton, WI
01.2017 - 11.2018
- Compiled budget documents and monitored costs to maintain control systems.
- Audited and balanced cash and credit transactions daily and reset register for next day’s operations.
- Coordinated with guest services and concierge team to meet guest needs.
- Completed daily computer backups, checked for viruses and updated programs.
Cart Pusher
Woodman's Food Market
Madison, WI
08.2016 - 12.2016
- Provided customer service to shoppers in order to provide product knowledge and help customers select best products.
- Retrieved carts from docking areas in retail parking lots.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Education
High School Diploma -
Mililani High School
2011
Associate of Applied Science - Criminal Justice
Madison Area Technical College
Madison, WI12.2020
Certification
CPR/AED/First aid certified
FEMA ICS Certified
Skills
Speaks some Japanese, Experience with PMS, Experienced with Windows and MAC OS
Timeline
Correctional Officer
Wisconsin Department of Corrections
02.2024 - 03.2025
Assistant General Manager
GF Hotels & Resorts
08.2023 - 02.2024
Assistant Front Office Manager
The Sheraton Madison
04.2021 - 08.2023
Front Desk Supervisor
Sheraton Madison
11.2018 - 03.2021
Night Auditor
Madison Marriott West
01.2017 - 11.2018
Cart Pusher
Woodman's Food Market
08.2016 - 12.2016
High School Diploma -
Mililani High School
Associate of Applied Science - Criminal Justice
Madison Area Technical College
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