Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Lucas Rafael Adames Pina

Buford,GA

Summary

I am a versatile Professional with a history of success in Teleperformance, with experience in healthcare management and customer service. Competent in optimizing operations to provide solid information to patients and providers. Skilled in problem solving and technical adjustments, as demonstrated through the impactful projects at Nuevayol Entertainments. Always providing better service and customer service and providing high-quality technical support and installations.

Overview

7
7
years of professional experience

Work History

Health Care Advsisor

Teleperformance
12.2023 - 10.2024
  • Increased clinic efficiency by effectively managing appointment schedules, prioritizing urgent cases, and minimizing wait times.
  • Conducted thorough assessments of patients'' medical histories, current medications, and lifestyle habits for accurate advice.
  • Streamlined communication with other healthcare professionals to ensure a comprehensive approach to patient care.
  • Enhanced client retention by developing tailored health plans and monitoring progress regularly.
  • Served as a trusted liaison between patients and healthcare providers by facilitating open communication channels and fostering mutual respect.

Sound and Lights Technician's Assistant

Nuevayol Entertainments
06.2017 - 12.2023
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Set up projectors, laptops and microphones for live presentations.
  • Pulled and terminated variety of cables.
  • Trained event staff on proper use of audio and visual equipment.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Increased clinic efficiency by effectively managing appointment schedules, prioritizing urgent cases, and minimizing wait times.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.

Education

Associate of Arts - Sound Technology

Technological Institute of The Americas (ITLA)
Boca Chica, DR
08-2021

Skills

  • Healthcare management
  • Healthcare regulations
  • Healthcare ethics
  • Healthcare operations
  • Worksite safety
  • Troubleshooting skills
  • Outdoor installations
  • Repair services
  • Installation planning
  • Installation adjustments
  • Logical and perceptive
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Professional Working

Interests

Dedicated and hands-on professional with a commitment to quality customer service and technical precision Experienced in fast-paced environments, with a track record of troubleshooting and making adjustments in challenging conditions Known for a positive attitude and strong work ethic, I I am eager to build a long-lasting career with a company, where I can leverage my practical skills and commitment to providing exceptional service I am motivated to learn the specialized skills of auto glass installation and safety recalibration

Timeline

Health Care Advsisor

Teleperformance
12.2023 - 10.2024

Sound and Lights Technician's Assistant

Nuevayol Entertainments
06.2017 - 12.2023

Associate of Arts - Sound Technology

Technological Institute of The Americas (ITLA)

Similar Profiles

CREATE PROFILE
Lucas Rafael Adames Pina