Summary
Overview
Work History
Education
Skills
Timeline
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Lucein Brasher

Memphis,TN

Summary

Proven Integration Technician with a track record of enhancing system integration and customer satisfaction at Steris. Expert in application integration and problem-solving, significantly improving project outcomes. Collaborated effectively across teams, leveraging skills in integration and teamwork to drive continuous improvements in customer satisfaction and integration design.

Overview

2
2
years of professional experience

Work History

Integration Technician

Steris
08.2023 - Current
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing systems.
  • Managed inventory of hardware components and software licenses, ensuring availability of necessary resources for ongoing projects.
  • Maintained detailed documentation on all integration projects, ensuring accurate records for future reference.
  • Analyzed system performance data to identify areas for improvement, driving continuous optimization efforts across the organization.
  • Provided exceptional customer support, addressing concerns and troubleshooting complex technical issues.

Surgical Support Representative

Steris
11.2022 - 08.2023
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Actively participated in team meetings, sharing insights on best practices and potential improvements.
  • Participated in regular product training sessions to stay current on updates and enhancements.
  • Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.

Inventory Specialist

Spirit Logistics
05.2022 - 08.2022
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.

Education

Bachelor Of Computer Science - Software Engineering

Colorado Technical University
Online

Christian Brothers High School
Memphis
05.2019

Skills

  • Customer Support
  • Software Installation
  • Application Integration
  • Network configuration
  • Hardware Installation
  • System Testing
  • Network Architecture
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Python
  • Software Development Lifecycle
  • Software Development
  • Programming
  • Software Documentation
  • Testing and debugging
  • HTML and XML
  • Linux
  • Technical Support
  • Software Architecture
  • Operating System Architecture

Timeline

Integration Technician

Steris
08.2023 - Current

Surgical Support Representative

Steris
11.2022 - 08.2023

Inventory Specialist

Spirit Logistics
05.2022 - 08.2022

Bachelor Of Computer Science - Software Engineering

Colorado Technical University

Christian Brothers High School

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Lucein Brasher