Lucelba Garcia
Las Vegas,NV
Summary
Dynamic Store Manager with a proven track record at Dollar Loan Center, excelling in customer service and cash handling. Successfully trained and mentored staff, enhancing team performance and fostering a positive work environment. Expert in problem-solving and multitasking, ensuring operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Store Manager
Dollar Loan Center
11.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained organized cash drawer, ensuring proper balances at beginning and end of shifts.
- Processed cash transactions accurately
- Responded to customer inquiries regarding payment methods and transaction issues.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reviewed documents for completeness and accuracy.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Western High School
Las Vegas, NV06.2010
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store opening and closing
- Training and mentoring
- Accurate cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Dollar Loan Center
11.2013 - Current
High School Diploma -
Western High School