Lucenda Plunkett
Pharr,TX
Summary
Dynamic and dedicated professional with over five years of cashier experience at The Home Depot, excelling in customer service and cash handling. Proven ability to resolve customer complaints and enhance sales through effective communication and teamwork. Skilled in Microsoft Office and inventory management, ensuring efficient operations and a positive shopping experience.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Windsor Nursing and Rehabilitation Center
McAllen, Texas
06.2026 - Current
- Supported patients with daily living tasks, including bathing, dressing, grooming, toileting, and mobility assistance.
- Tracked and documented vital signs, including blood pressure, temperature, pulse, and respiration, to assist clinical decisions.
- Delivered compassionate bedside support to promote patient comfort, dignity, and emotional well-being.
- Assisted nursing staff with specimen collection, wound care support, and documentation tasks.
- Helped patients with safe transfers using gait belts, Hoyer lifts, and other mobility equipment.
- Kept patient areas clean, safe, and organized by changing linens, sanitizing equipment, and restocking supplies.
- Communicated changes in patient condition promptly to nursing staff. in patient condition quickly to nursing staff.
- Supported feeding, hydration, and dietary restriction monitoring.
- Provided strong service to patients and families to support positive care experiences.
- Followed infection control procedures and facility safety standards to protect patients and staff.
Cashier
The Home Depot
Houston, TX
11.2022 - 11.2023
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges
Front Desk Associate
Blink Fitness
Houston, TX
06.2022 - 11.2022
- Greet every member and guest with enthusiasm and a smile
- Tour potential members around the club with the goal of signing up the person for a membership
- Answer phone calls in a professional and energetic manner
- Execute all opening/closing operational procedures to ensure the club runs smoothly
- Handle member requests and concerns with a sense of urgency
- Actively participate in ensuring the club is spotless including frequent bending, lifting, and walking around the club to organize equipment and straighten up
- Sign members up for startup sessions with Blink Personal Trainers
- Maintain regular and punctual attendance
- Comply with all company policies and procedures
Patient Transporter
Memorial Hermann
Houston, TX
08.2018 - 01.2019
- Transport patients effectively via wheelchair, bed and stretcher.
- Handle medical equipment safely including IV pumps/poles, Oxygen tanks, PCA pumps, Chest tubes, Catheters, Traction while transporting patients.
- Maintain positive and professional relationships with patients.
- Perform first aid and CPR during emergency situations
- Adhere to established standards to transport isolation patients.
Cashier
Cavender's Boot City
Houston, TX
09.2015 - 01.2016
- Issue receipts, refunds, credits or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers items
Education
High School Diploma -
PSJA High School
Pharr, TXSkills
- Patient care
- Patient documentation (1 year)
- Electronic health records (1 year)
- Patient data management
- Patient assessment
- Mobility assistance
- Safe patient handling
- Bathing assistance
- Clinical support
- Care plan support
- Cashier (5 years)
- Cash Handling
- Cash Register
- Point of sale
- Customer Service
- Customer support
- Reception duties
- Cash management
- Data tracking (1 year)
- Inventory
- Medical terminology
- Hospital experience
- Administrative experience
- Organizational skills
- Time management
- Communication skills
- Team player
- Fast learner
- Empathetic support
- Patient rapport
- Sales negotiation
- Hospitality
- Guest services
- Phone etiquette
- Typing
- Pricing
- Empathetic support
- Patient rapport
Personal Information
Work Permit: AUTHORIZED TO WORK IN THE US FOR ANY EMPLOYMENT
Certification
- Basic Life Support (BLS)
- CPR & AED
Language
English - expert, Spanish - intermediate
Timeline
Certified Nursing Assistant (CNA)
Windsor Nursing and Rehabilitation Center
06.2026 - Current
Cashier
The Home Depot
11.2022 - 11.2023
Front Desk Associate
Blink Fitness
06.2022 - 11.2022
Patient Transporter
Memorial Hermann
08.2018 - 01.2019
Cashier
Cavender's Boot City
09.2015 - 01.2016
High School Diploma -
PSJA High School