Lucero Andrade
West Palm Beach
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
Work History
Technician
Point of Sale Headquarters, Inc
06.2020 - 12.2024
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Proficient in programming point of sale devices, demonstrating ability to learn and adapt to new technologies.
- Experienced in interacting with customers, addressing concerns, and providing support.
- Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
- Problem-solving skills in resolving technical issues and addressing customer concerns.
- Managing eBay orders, creating drafts, and ensuring timely delivery, demonstrating e-commerce expertise.
Education
Bachelor of Arts - Criminal Justice
University of Central Florida
Orlando, FL08-2026
Associate of Arts - Criminal Justice
Palm Beach State College
Lake Worth, FL12-2024
Skills
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- programming experience
- attention to detail
- data management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician
Point of Sale Headquarters, Inc
06.2020 - 12.2024
Bachelor of Arts - Criminal Justice
University of Central Florida
Associate of Arts - Criminal Justice
Palm Beach State College
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