Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Lucero Espinoza

Laredo,TX

Summary

Driven sales professional with a proven track record at Walmart and Family Dollar, excelling in customer service and inventory management. Leveraged teamwork and problem-solving skills to exceed sales targets and enhance customer satisfaction. Demonstrated leadership in dynamic environments, achieving significant improvements in inventory accuracy and customer engagement.

Overview

6
6
years of professional experience

Work History

Sales Associate

Walmart
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Assistant

Family Dollar
08.2018 - 09.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Organized in-store promotions to increase awareness of new product lines.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Education

N/a -

Dr Leo Cigarroa High School
Laredo, TX
05.2010

Skills

Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Walmart
10.2021 - Current

Sales Assistant

Family Dollar
08.2018 - 09.2021

N/a -

Dr Leo Cigarroa High School

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Lucero Espinoza