Lucero Espinoza
Laredo,TX
Summary
Driven sales professional with a proven track record at Walmart and Family Dollar, excelling in customer service and inventory management. Leveraged teamwork and problem-solving skills to exceed sales targets and enhance customer satisfaction. Demonstrated leadership in dynamic environments, achieving significant improvements in inventory accuracy and customer engagement.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walmart
Laredo, TX
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Assistant
Family Dollar
Laredo, TX
08.2018 - 09.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Organized in-store promotions to increase awareness of new product lines.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
N/a -
Dr Leo Cigarroa High School
Laredo, TX05.2010
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Problem-Solving
Reliable and punctual
Outgoing Personality
Verbal/written communication
Inventory Tracking
Inventory Control
Team Cooperation
Team Leadership
Inventory and Stocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Walmart
10.2021 - Current
Sales Assistant
Family Dollar
08.2018 - 09.2021
N/a -
Dr Leo Cigarroa High School