Lucero Ferreyro
Laredo
Summary
Skilled team player with 9 years of experience on customer service environment. Works well independently to handle assignments and always ready to go beyond basic assignment. Quick learner with good computer abilities. Adaptable provider of Customer Service. Background in medical environment. Adaptable provider of general nursing services to patients with wide variety of conditions and health considerations. On April of 2019 obtained a CPR Certificate. Practiced on different hospital departments during the nursing program years, including obstetrical unit, emergency room, outpatient and inpatient care, Intensive care unit. Track dispatcher duties knowledge, in charge of maintaining a good communication with customers and record shipment details, tracking delivery trucks to ensure pick up, departure and arrival on time, communicating with drivers, managing diverse gps software.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Grifols Biomat Plasma Center
Laredo, TX
11.2022 - Current
- Collected blood samples following strict safety protocols and quality standards.
- Performed venipunctures and capillary punctures with precision and care.
- Maintained accurate patient records and documentation of procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Customer Support Representative
Super Transport International
04.2022 - 08.2022
- Uphold high standards of customer services by responding to inquiries, needs and problems.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers through phone conversations.
- Worked with carrier representatives to handle shipping and delivery needs.
Keyholder
GUESS Factory
Laredo, TX
11.2020 - 04.2022
- Provided management with sales feedback in order to address concerns raised in sales reports
- Taught junior employees how to use proactive strategies to meet operational and sales goals
- Rotated stock according to dates and protocols
- Submitted reports to senior management in order to assist them in making business decisions and planning
- Improved customer service by projecting a friendly and knowledgeable attitude.
Keyholder
The Children's Place Outlet
Laredo, TX
03.2017 - 01.2020
- Provided management with sales feedback in order to address concerns raised in sales reports
- Was in charge of training and mentoring new employees
- Tracked and prioritized work orders to meet daily production requirements
- Delegated daily tasks to team members to optimize group productivity.
Education
Bachelor of Science - Nursing
Universidad Autónoma De Tamaulipas
Nuevo Laredo, Mexico07-2021
Skills
- Venipuncture
- Patient care
- Specimen handling
- Patient confidentiality
- Data entry skills
- Remote sales
- Product sales
- Customer service and retention
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Phlebotomist
Grifols Biomat Plasma Center
11.2022 - Current
Customer Support Representative
Super Transport International
04.2022 - 08.2022
Keyholder
GUESS Factory
11.2020 - 04.2022
Keyholder
The Children's Place Outlet
03.2017 - 01.2020
Bachelor of Science - Nursing
Universidad Autónoma De Tamaulipas