Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucero Fraire-Juarez

Tulsa,OK

Summary

I am a Customer Service experience , oriented with strong communication and organizational skills, looking for a job with the ability to provide my exceptional customer service skills in both english and Spanish. while Im an Energetic person ,with a passion to making every guest feel welcome While keeping the front desk operations seamless. Quickseamless.Quick to adapt, I thrive in fast-paced environments—balancing calls, and ensuring the office stays efficient.

Overview

4
4
years of professional experience

Work History

Fast Food Worker

McDonald's
Tulsa, OK
11.2024 - 01.2026
  • Operated kitchen equipment to prepare food items efficiently and consistently.
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Maintained cleanliness and organization of workstations to meet health and safety standards.
  • Collaborated with team members to ensure timely food delivery during peak hours.
  • Trained new employees on operational procedures and best practices for customer service.
  • Executed cash handling procedures accurately, ensuring proper transaction processing at register.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Implemented process improvements that enhanced workflow efficiency in fast-paced environment.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Made change and returned correct cash and coin to patrons.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
  • Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
  • Enhanced drive-thru service speed by optimizing order taking and payment processes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Babysitter

Personal Employer
Tulsa, OK
06.2022 - 08.2024
  • Supervised children's activities, ensuring safety and engagement in a nurturing environment.
  • Developed daily routines that fostered growth, creativity, and learning among children.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Managed multiple tasks simultaneously while maintaining high standards of care.
  • Assisted with homework and educational activities to support academic development.
  • Implemented age-appropriate games and activities to enhance physical and social skills.
  • Established trust-based relationships with children, promoting emotional security and stability.
  • Played games, worked on puzzles, and read books to young children.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Enhanced children's social skills by organizing group activities.
  • Monitored children's activities to verify safety and wellbeing.
  • Responded to inquiries from parents and guardians.

Education

High School Diploma -

Will Rogers College High School
Tulsa, OK
05-2025

Skills

  • Customer service
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Patience and empathy
  • Money handling
  • Listening and comprehension
  • Organized multi-tasker
  • Reliable and punctual
  • Cash handling proficiency
  • Stress tolerance and resilience
  • Sanitation and cleanliness
  • Personal hygiene maintenance
  • Initiative and proactivity
  • FLUENT IN Spanish /English
  • Conversant in Spanish/English
  • Team player
  • Teamwork and collaboration
  • Adaptability and flexibility

Timeline

Fast Food Worker

McDonald's
11.2024 - 01.2026

Babysitter

Personal Employer
06.2022 - 08.2024

High School Diploma -

Will Rogers College High School