Lucero Fraire-Juarez
Tulsa,OK
Summary
I am a Customer Service experience , oriented with strong communication and organizational skills, looking for a job with the ability to provide my exceptional customer service skills in both english and Spanish. while Im an Energetic person ,with a passion to making every guest feel welcome While keeping the front desk operations seamless. Quickseamless.Quick to adapt, I thrive in fast-paced environments—balancing calls, and ensuring the office stays efficient.
Overview
4
4
years of professional experience
Work History
Fast Food Worker
McDonald's
Tulsa, OK
11.2024 - 01.2026
- Operated kitchen equipment to prepare food items efficiently and consistently.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Collaborated with team members to ensure timely food delivery during peak hours.
- Trained new employees on operational procedures and best practices for customer service.
- Executed cash handling procedures accurately, ensuring proper transaction processing at register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Implemented process improvements that enhanced workflow efficiency in fast-paced environment.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Backed up servers by setting up trays and completing some food deliveries.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Reconciled receipt totals, cash and credit payments to address shortages.
Babysitter
Personal Employer
Tulsa, OK
06.2022 - 08.2024
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed daily routines that fostered growth, creativity, and learning among children.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed multiple tasks simultaneously while maintaining high standards of care.
- Assisted with homework and educational activities to support academic development.
- Implemented age-appropriate games and activities to enhance physical and social skills.
- Established trust-based relationships with children, promoting emotional security and stability.
- Played games, worked on puzzles, and read books to young children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Enhanced children's social skills by organizing group activities.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
Education
High School Diploma -
Will Rogers College High School
Tulsa, OK05-2025
Skills
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and empathy
- Money handling
- Listening and comprehension
- Organized multi-tasker
- Reliable and punctual
- Cash handling proficiency
- Stress tolerance and resilience
- Sanitation and cleanliness
- Personal hygiene maintenance
- Initiative and proactivity
- FLUENT IN Spanish /English
- Conversant in Spanish/English
- Team player
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Fast Food Worker
McDonald's
11.2024 - 01.2026
Babysitter
Personal Employer
06.2022 - 08.2024
High School Diploma -
Will Rogers College High School