Lucero Leon
Las Vegas
Summary
Proven leader and effective problem-solver, excelled at Panda Express Restaurant Group by enhancing customer satisfaction and maintaining high safety standards. Skilled in cash handling and conflict resolution, I led teams to improve operational efficiency and foster strong customer relationships. Demonstrates exceptional organizational skills and a positive attitude, ensuring seamless daily operations.
Overview
2
2
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
Canyon Springs High School
North Las Vegas, NV05.2024
Skills
- Positive attitude
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Complaint resolution
- Multitasking Abilities
- Attention to detail
- Organizational skills
Volunteer Experience
Canyon Springs Student Council was in charge of organizing events and helping ensure both students and teachers satisfaction. Made new incoming students feel welcomed and increased the amount of students joining.
Office aid, job was ensuring copies were made and delivered to designated classrooms in a timely manner. Helped maintain order of needed paperwork.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Panda Express Restaurant Group
05.2023 - Current
High School Diploma -
Canyon Springs High School
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