Lucero Maravillas
Fontana
Summary
Dynamic Finance Manager with expertise in regulatory compliance, credit risk assessment, and financial reporting. Proven ability to enhance team performance and drive continuous improvement in financial operations.
Overview
24
24
years of professional experience
Work History
Finance Manager
Caposio Buick GMC
Victorville
01.2022 - Current
- Managed financial reporting and analysis for dealership operations.
- Collaborated with sales team to analyze pricing strategies.
- Ensured compliance with financial regulations and standards.
- Trained staff on financial systems and best practices.
- Analyzed financial data to determine efficient use of resources.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Promoted finance products to customers and sales force to increase penetration.
- Supervised and mentored finance team members, fostering a culture of continuous improvement.
Finance Manager
Rotolo Chevrolet
Fontana
04.2011 - 06.2021
- Analyzed customer credit applications for auto financing approval.
- Developed financing options tailored to customer needs and preferences.
- Managed relationships with financial institutions for competitive lending rates.
- Trained staff on auto finance policies and compliance requirements.
- Reviewed and streamlined loan processing workflows for efficiency.
- Assisted customers with financing inquiries and resolved issues promptly.
- Provided training and guidance to new staff members on proper procedures for processing auto finance applications.
- Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.
- Managed financial transactions with customers to ensure accurate and timely payments.
Sales
Rancho Valley Chevolet
Pomona
06.2005 - 09.2008
- Assisted customers in selecting vehicles that meet their needs.
- Conducted vehicle demonstrations to showcase features and benefits.
- Facilitated negotiations to finalize sales agreements and contracts.
- Maintained up-to-date knowledge of vehicle inventory and promotions.
- Collaborated with service department for customer follow-up and satisfaction.
- Developed relationships with clients to encourage repeat business and referrals.
- Utilized CRM software to track leads and manage customer interactions.
- Participated in team meetings to share insights on market trends and strategies.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Generated leads through cold calling prospective clients.
- Greeted customers and identified their automotive needs.
- Collaborated with service department personnel to ensure customer satisfaction.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Educated customers about sales processes, warranty requirements and service standards.
Retail sales
Macys
Rancho Cucamonga
05.2002 - 08.2005
- Assisted customers in product selection and provided personalized recommendations.
- Maintained organized displays to enhance product visibility and customer interest.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Trained new team members on sales techniques and customer service standards.
- Conducted inventory checks to ensure stock levels met store demands consistently.
- Implemented visual merchandising strategies to create appealing shopping experiences.
- Assisted customers with finding the right product for their needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
- Operated point-of-sale systems accurately to process payments from customers.
Education
Associate of Arts - Business Administration
Mt. San Antonio College
Walnut, CA06-2005
High School Diploma -
Garey High School
Pomona, CA06-1999
Skills
- Regulatory compliance
- Credit risk assessment
- Financial reporting
- Customer relationship management
- Vendor negotiation
- Contract management
- Problem solving
- Time management
- Team leadership
- Effective communication
- Adaptability
- Sales enablement
- Lender relationships
- Continuous improvement
- Customer relationship development
- Workflow coordination
- Coaching and training
- Sales process development
- Mentoring and training
- Customer satisfaction
- Loan processing
Languages
Spanish
Professional
Timeline
Finance Manager
Caposio Buick GMC
01.2022 - Current
Finance Manager
Rotolo Chevrolet
04.2011 - 06.2021
Sales
Rancho Valley Chevolet
06.2005 - 09.2008
Retail sales
Macys
05.2002 - 08.2005
Associate of Arts - Business Administration
Mt. San Antonio College
High School Diploma -
Garey High School