Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucero Miranda

Paterson

Summary

Dynamic and reliable cashier with proven customer service excellence at Marshall’s. Skilled in cash handling and conflict resolution, I consistently foster positive customer relationships and maintain a clean, organized environment. My strong work ethic and ability to thrive under pressure contribute to enhanced customer satisfaction and repeat business.

Overview

9
9
years of professional experience

Work History

Cashier

Marshall’s
09.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processing returns and exchanges, making sure store was clean and organized and helped with inventory handling on sales floor.

Cashier

Ak Cafe
01.2021 - 09.2024
  • Built relationships with customers to encourage repeat business.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Salesperson

HD Water Services
04.2016 - 09.2017
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep sales working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Business

East Side High School
Paterson, NJ
06.2013

Skills

  • Bilingual
  • Customer service assistance & support
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Money handling
  • Customer service excellence
  • Team collaboration
  • Cleaning and sanitizing
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash handling expertise
  • Cash register systems
  • Product restocking
  • Conflict resolution
  • Payment processing
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Decision making aptitude
  • Daily reporting
  • Sales expertise

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Marshall’s
09.2024 - 01.2025

Cashier

Ak Cafe
01.2021 - 09.2024

Salesperson

HD Water Services
04.2016 - 09.2017

Business

East Side High School

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