Summary
Overview
Work History
Education
Skills
Small Business Member
Languages
Timeline
Generic

Lucero Miranda Pacheco

Richardson,TX

Summary

Knowledgeable and dedicated student with extensive experience in customer service industry. Solid team player with a positive attitude and proven skills in establishing a good relationship with the clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process improvement.

Overview

3
3
years of professional experience

Work History

Account Resolution Specialist

CMI Group
11.2022 - 01.2023
  • Analyzed customers personal information through software's like Latitude and E-Oscar.
  • Determined financial status of more than 300 customers a day and communicated with a financial group to alert customers of their debt.
  • Solely in charge of this stage of the collections process and worked in an office environment.
  • Verified accuracy of data entered into system to produce error-free reports.

Server

Delucca Gaucho Pizza
02.2022 - 12.2022
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained order efficiency and accuracy through clear communication with staff, earning numerous recommendations from satisfied customers.

Amazon Non-Inventory Associate

Amazon
07.2020 - 04.2021
  • Collaborated with non-inventory team to establish steady supply of inventory.
  • Completed physical inventory counts each month.
  • Operated equipment such as electric pallet jacks in order to move and organize heavy equipment.
  • Off load and accurately put away non-inventory goods, stage product in work areas.

Education

Bachelor of Science - Interior Design

The University of Texas At Arlington
Arlington, TX
05.2025

Associate of Arts -

Tarrant County College District
Fort Worth, TX
12.2022

Skills

  • Attention to Detail
  • Flexibility
  • Communication Skills
  • Teamwork
  • Organization Skills
  • Responsibility
  • Bilingual

Small Business Member

 As a member of a small business company, I played a key role in the creation and maintenance of our online presence. This included designing and developing an online page for the company, as well as managing social media accounts to promote our products and services. Additionally, I worked closely with the sales team to ensure timely delivery of products to customers and contributed to marketing efforts through various channels. Overall, my contributions helped to increase the company's visibility and drive sales growth. 

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Account Resolution Specialist

CMI Group
11.2022 - 01.2023

Server

Delucca Gaucho Pizza
02.2022 - 12.2022

Amazon Non-Inventory Associate

Amazon
07.2020 - 04.2021

Bachelor of Science - Interior Design

The University of Texas At Arlington

Associate of Arts -

Tarrant County College District
Lucero Miranda Pacheco