Magaly Ramirez
AVONDALE,AZ
Overview
2
2
Languages
4
4
years of professional experience
Work History
Account Resolution Specialist
Servbank
03.2025 - 02.2026
- Resolved customer complaints by identifying issues and providing solutions
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently
- De-escalated customer issues with problem-solving abilities
- Processed a high volume of payment transactions daily
- Answered customer inquiries over the phone and via email
- Confirmed and uploaded authorization forms
- Verified additional documentation for SII requests
Mortgage Sales Associate
The Money Source
08.2024 - 03.2025
- Handled inbound and conducted outbound calls
- Provided refinance opportunities and answered questions
- Managed customer correspondence and follow ups
- Assisted with documentation requests
- Prepared and provided administrative support to assist with customers issues
- Accurately updated and inputed customer information/documents in the company database
Team Member
Target
10.2021 - 06.2024
- Collaborated with team members to achieve daily sales goals
- Resolved customer inquiries and concerns effectively and professionally
- Processed customer transactions accurately at the point of sale.
- Managed inventory and restocked items regularly
- Maintained work areas clean, organized, and safe to promote efficiency and safety
Education
High School Diploma -
Trevor Browne
PhoenixSkills
- Payment collection and processing
- Issue resolution and troubleshooting
- Customer engagement and relationship management
- CRM system proficiency
- Data entry and record keeping
- Document and records management
- Confidential information handling
- Attention to detail
- Flexibility and adaptability
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Resolution Specialist
Servbank
03.2025 - 02.2026
Mortgage Sales Associate
The Money Source
08.2024 - 03.2025
Team Member
Target
10.2021 - 06.2024
High School Diploma -
Trevor Browne