Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucero Razo Herrera

Alhambra,CA

Summary

Dynamic Shift Leader with a proven track record at WhatsApp, adept in team leadership and problem-solving. Excelled in enhancing customer satisfaction and maintaining high accuracy in cash handling. Skilled in training and fostering a cohesive workplace, demonstrating a positive attitude and flexibility. Achieved significant improvements in operational efficiency and customer service standards.

Overview

3
3
years of professional experience

Work History

Shift Leader

Wingstop
01.2024 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Cashier

B-man's Teriyaki & Burgers
11.2021 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Alhambra High School
Alhambra, CA
05-2021

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Training assistance

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Shift Leader

Wingstop
01.2024 - 02.2025

Cashier

B-man's Teriyaki & Burgers
11.2021 - 01.2024

High School Diploma -

Alhambra High School

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Lucero Razo Herrera