Lucero Romero
Tucker,GA
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent
Brinks Home Security
12.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Server
First Watch
03.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Decorator Apprentice
Publix
10.2021 - 04.2022
- Provides premier customer service, including greeting customers and answering their questions
- Ices, decorates, packages, labels, and prices products for island refrigerator cases
- Fills customer special orders, including wedding cakes
- Sells products by providing customers with the information needed to make product-related decisions
- Operates the Bakery department mixer
- Follows Publix's guidelines for cake decorators and maintains Publix's high standards for product freshness and sanitation
- Organizes and rotates stock in the Decorator's freezer
- Assists in other duties as assigned.
HomeGoods Sales Associate
HomeGoods
04.2020 - 08.2021
- Provided a quick and exceptional customer experience
- Responsible for the all department
- Assisted customers with locating items
- Handled returns and exchanges
- Maximized sales transactions
- Kept store clean
- Restocked shelves
- Responsible for resolving all customer complaints.
Chipotle Crew Member
Chipotle Mexican Grill
05.2019 - 02.2021
- Restocked supplies
- Prepared food and stocked the fridge
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Answered and made phone calls
- Maintained a positive relationship with coworkers
- Maintained area and store cleanliness
- Provided customer service with a smile.
Hostess/Server
Brickovenpizza
04.2020 - 05.2020
- Answered all telephone calls
- Coordinated seating and organized reservations
- Greeted customers
- Accommodated and managed private parties
- Took customer to-go orders
- Cleaned and prepared tables
- Monitored training of new employees
- Upheld a high standard of customer service.
Cashier
Captain D's Seafood Restaurant
05.2019 - 08.2019
- Welcomed customers
- Assisted with customer inquiries
- Helped customers find what they are looking for
- Handled customer complaints and concerns
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise
- Handled returns and exchanges.
Education
High school diploma in Education -
Elizabeth Andrews High School
Tucker, GAHigh School Education in Nursing -
Cross Keys High School
Tucker, GASkills
Certification
- CPR, 10/01/19, 11/30/21
- CNA, 11/01/19, Present
Assessments
Memorization, Proficient, 10/01/20, Committing product or merchandise information to memory and recalling it at a later time.
Languages
Spanish
Full Professional
Timeline
Sales Agent
Brinks Home Security
12.2023 - Current
Server
First Watch
03.2023 - 05.2024
Decorator Apprentice
Publix
10.2021 - 04.2022
HomeGoods Sales Associate
HomeGoods
04.2020 - 08.2021
Hostess/Server
Brickovenpizza
04.2020 - 05.2020
Chipotle Crew Member
Chipotle Mexican Grill
05.2019 - 02.2021
Cashier
Captain D's Seafood Restaurant
05.2019 - 08.2019
High school diploma in Education -
Elizabeth Andrews High School
High School Education in Nursing -
Cross Keys High School
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