Guadalupe Delgadillo
Tulsa
Summary
Recent insurance agent with diverse career experience and strong customer service skills. Over six years of experience in customer service environments, and three years of remote work. Committed to providing exceptional support to clients regardless of their circumstances. Eager for new challenges and learning curves.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Charvat Insurance Agency
Broken Arrow
02.2024 - 07.2025
- Reinstated and rewrote insurance policies to meet client needs.
- Maintained strong client relationships through consistent communication.
- Tracked closing dates to ensure timely policy renewals.
- Advised clients on appropriate coverage amounts based on their needs and income.
Loan Specialist
Arvest Bank Group Inc.
Tulsa
05.2019 - 06.2023
- Guided clients in understanding loan products and application processes.
- Keeping track of documents for loan processing, end of approval, and funding accounts.
- Maintained organized records of loan files and client communications.
- Reviewed loan applications and credit information to assess customer eligibility.
- Processed loan modifications upon customer request or lender requirement.
- Identified effective solutions for customers with credit issues.
- Verified all applicant documents for accuracy and compliance.
Retail Sales Associate
Avis Budget Group
Tulsa
02.2018 - 04.2019
- Facilitated vehicle selection and rental agreements for customers.
- Processed customer transactions using point-of-sale systems.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Managed inventory and organized vehicle lot for efficient operations.
- Keeping track of flight arrivals for reservations.
- Completing contracts for customers with language barriers, while assuring a pleasant experience.
Education
High School Diploma -
Memorial High School
Tulsa, OK05-2015
Licensed - CNA/AUA
Tulsa Tech
Tulsa, OK05-2015
Skills
- Sales quota achievement
- Bilingual in Spanish
- Contract negotiation and management
- Conflict resolution
- Loan origination and consumer lending
- Financial transactions expertise
- Customer service and client relations
- Proposal preparation
- Multitasking skills
- Reservation management
- System troubleshooting
- Coaching and mentoring
Certification
- Licensed Insurance Agent
- NMLS
Timeline
Insurance Sales Agent
Charvat Insurance Agency
02.2024 - 07.2025
Loan Specialist
Arvest Bank Group Inc.
05.2019 - 06.2023
Retail Sales Associate
Avis Budget Group
02.2018 - 04.2019
High School Diploma -
Memorial High School
Licensed - CNA/AUA
Tulsa Tech
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