Summary
Overview
Work History
Education
Skills
Timeline
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Lucetta Neider

Kansas City,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Waitress/Server

Buffalo Wild Wings
Rehoboth Beach, DE
09.2023 - 01.2024
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Informed customers about daily and seasonal specials.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress/Server

Rose And Crown Pub
Lewes, DE
05.2023 - 08.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Checked guests' identification before serving alcoholic beverages.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Waitress/Server

Milton Doughbar
Milton, DE
02.2023 - 06.2023
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Education

High School Diploma -

Cape Henlopen High School
Lewes, DE
06.2022

Skills

  • Team Player
  • Seating arrangements
  • Specials Promotion and Upselling
  • Customer Service
  • Team Leadership
  • Cleaning and sanitizing
  • Warm and Friendly
  • High Energy and Stamina

Timeline

Waitress/Server

Buffalo Wild Wings
09.2023 - 01.2024

Waitress/Server

Rose And Crown Pub
05.2023 - 08.2023

Waitress/Server

Milton Doughbar
02.2023 - 06.2023

High School Diploma -

Cape Henlopen High School
Lucetta Neider