Luchia Casmer
Burgettstown,PA
Summary
Dynamic and results-driven professional with extensive experience at Giant Eagle and Shooterz Bar, excelling in customer service and safety, food safety and Mixology. A Proven ability to enhance customer satisfaction through personalized service and product knowledge. Skilled in inventory management and cash handling, consistently maintaining a clean and organized workspace to promote efficiency and safety.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Giant Eagle
07.2025 - 02.2026
- Trained new staff on deli operations and customer service standards
- Maintained food safety compliance by following hygiene protocols and monitoring product freshness
- Assisted customers with product selection, providing knowledgeable recommendations to enhance their experience
- Operated slicing machines and scales to ensure accurate portioning of deli items
- Collaborated with team members to optimize inventory management and reduce waste
- Conducted regular quality checks on prepared foods, ensuring adherence to company standards
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Bartender
Shooterz
01.2022 - 08.2025
- Crafted and served a diverse range of cocktails, ensuring high-quality customer experiences.
- Managed bar inventory, maintaining optimal stock levels and reducing waste.
- Trained new staff on drink preparation techniques and customer service best practices.
- Developed seasonal drink menus, enhancing customer engagement and sales potential.
- Collaborated with kitchen staff to coordinate food and beverage pairings for events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Brashear Middle High School
Pittsburgh, PA05.2020
Skills
Customer service
Cleanliness and sanitation
Honesty and integrity
Strong work ethic
Safe food handling practices
Food safety
Equipment safety
Order taking accuracy
Menu memorization
Flexible schedule
Work area maintenance
Cash handling proficiency
POS system operation
Product stocking and rotation
Inventory rotation
Cash handling
Food running
Register operations
Product knowledge
Inventory checks
Inventory control
Beverage preparation
Product presentation
ServSafe certification
Allergen awareness
Verbal and written communication
Deli equipment operation
Phone orders
Supply restocking
Mixed Beverages knowledge
Languages
Spanish
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Deli Clerk
Giant Eagle
07.2025 - 02.2026
Bartender
Shooterz
01.2022 - 08.2025
High School Diploma -
Brashear Middle High School