Lucia Acosta

• Assisted in daily operations ensuring alignment with company policies and procedures.
• Supported inventory management processes to maintain optimal stock levels.
• Collaborated with team members to streamline workflow and enhance efficiency.
• Participated in training sessions to learn safety protocols and operational best practices.
• Documented standard operating procedures for various tasks to aid training efforts.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed and implemented strategies to maximize customer satisfaction.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Coordinate directly with Store Director to maximize staffing effectiveness that support traffic ,sales and the costumer experience ,including compliance with company timekeeping policies,timely and accurate payroll processing ,meeting labor model standard,costumer interaction standard and business metrics.
• makes recommendations about whether additional labor ,such as team member overtime or additional coverage ,may be necessary.
• Oversees task management by planning ,directing and scheduling team member for their shift and tasks on a daily weekly basic and validating completion off all tasks in a timely manner .
• Adjusts the schedule as need based on operational need / objective.
• Responsible for managing all store to open,close and frond-end processes ,ensuring accurate and timely execution ,operational readiness ,provide troubleshooting ,team management ,while

ensuring building ,assets costumer and team member security.

• Assisted customers with product selection, ensuring satisfaction and enhancing shopping experience.
• Maintained knowledge of current promotions to effectively communicate offers to customers.
• Processed transactions accurately and efficiently, minimizing errors during checkout.
• Collaborated with team members to achieve sales targets and improve store performance.
• Organized merchandise displays to optimize product visibility and drive customer interest.
• Trained new associates on sales techniques and store policies, fostering a supportive team environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.