Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Lucia Avila

Yucaipa,CA

Summary

Motivated professional and dedicated Lead Animal Wellness Coordinator at Yucaipa Animal Placement Society, skilled in veterinary procedures and client communication. Successfully enhanced team proficiency through training and mentoring, while ensuring optimal pet care and facilitating successful adoptions. Committed to improving patient outcomes and fostering a collaborative environment for animal welfare.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Animal Wellness & Pet Care Coordinator

Yucaipa Animal Placement Society
Yucaipa, CA
05.2023 - Current
  • Led kennel operations and supervised staff to ensure optimal pet care and adherence to medical assessment protocols.
  • Trained new staff in aseptic techniques and animal handling, enhancing team proficiency in pet care and enrichment activities.
  • Coordinated volunteer orientations and adoption meetings, addressing behavioral cases for dogs and cats to facilitate successful placements.
  • Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
  • Provided emotional support to patients dealing with difficult health issues.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Conducted initial assessments and evaluations of patients' needs.
  • Supported clients during hospital admissions and discharges.
  • Scheduled appointments for clients with appropriate medical specialists.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Educated clients on available resources and services within their communities.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Administered vaccinations and microchips to ensure animal health and identification.
  • Conducted thorough intake examinations to assess the health status of incoming animals.
  • Provided daily feeding and watering to maintain the well-being of all animals.

Animal Shelter Volunteer

Inland Valley Humane
Pomona, CA
01.2023 - Current
  • Worked with local veterinarians to arrange medical treatment for sick or injured animals.
  • Helped to ensure that all shelter animals were healthy and up-to-date on vaccinations.
  • Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
  • Assisted in the intake process for new animals, including entering data into a computer system and completing paperwork.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
  • Assisted in surgical procedures, ensuring proper preparation and support during operations.
  • Supported medical center activities, including administering vaccinations and monitoring animals post-anesthesia.
  • Aided in the administration of anesthesia, ensuring the well-being of animals throughout the process.

Victoria's Secret

Supervisor
Ontario, CA
01.2021 - 03.2023
  • Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

Associate of Science - Veterinary Medecine (Pre- Veterinarian)

Pasadena City College
Pasadena, CA
07-2026

Skills

  • Animal handling
  • Veterinary procedures
  • Medication administration
  • Patient assessment
  • Client communication
  • Team collaboration

  • Behavioral evaluation
  • Volunteer coordination
  • Empathy and compassion
  • Problem-solving
  • Verbal and written communication
  • Healthcare operations
  • Multitasking
  • Professionalism
  • Training and mentoring
  • Reliability
  • Patient education and counseling
  • Documentation
  • Time management
  • Ethical judgment
  • Medical terminology

Languages

Spanish
Full Professional
German
Full Professional

Certification

  • CPR, First Aid & Care PetTech
  • Fear Free Shelters Certification

Accomplishments

  • International Literature Prize, Jorge Luis Borges Foundation

Affiliations

  • Private Pilot License

Timeline

Lead Animal Wellness & Pet Care Coordinator

Yucaipa Animal Placement Society
05.2023 - Current

Animal Shelter Volunteer

Inland Valley Humane
01.2023 - Current

Victoria's Secret

Supervisor
01.2021 - 03.2023

Associate of Science - Veterinary Medecine (Pre- Veterinarian)

Pasadena City College

Similar Profiles

CREATE PROFILE