LUCIA BIRCHFIELD
BELLEVILLE,IL
Summary
Self motivated, goal-oriented,dedicated team player with strategic planning skills. Passionate about helping others; service above self.
Overview
21
21
years of professional experience
Work History
Integrated Health Specialist
Compass Health Network
St Louis, MO
11.2018 - 04.2023
- Provide integrated, holistic, and clinical services with community support services.
- Using a motivational approach to provide individualized and group education services relative to strengths, needs, abilities, and preferences collaboratively identified with client/family to support client's progress to recovery and goals.
- Assist client to identify strengths, needs, abilities, & preferences regarding substance abuse/mental illness and participate in development of Wellness Plan.
- Support client in completion of goals identified on Wellness Plans/review and update status upon attainment of goals.
- Maintain contact with hospitalized clients, follow through with discharge and communicate with providers to develop aftercare plans.
- Provide education and skill-building in respect of daily living skills, employment/education, symptom management, developing personal support systems and accessing public services amongst many more.
Direct Sales Associate
Charter Communications, Spectrum
Belleville, IL
06.2018 - 11.2018
- Pursued new accounts through lead generation, cold calling and advertising referrals
- Drive monthly sales goals while delivering service solutions to our customers/prospects
- Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor
- Demonstrated product features to align with customer needs while also discussing service levels and potential upgrades with customers.
Personal Banker Officer
Commerce Bank
BELLEVILLE, IL
02.2018 - 06.2018
- Advised customers on bank products, services and financial planning options
- Modified, opened and closed customer accounts
- Completed thorough and accurate documentation for money movements, deposits or withdrawals
- Entered new account information /filed related forms and other documents
- Prepared appropriate forms for cards, checks and money orders
- Ensured customer data confidentiality .
AUDITING
GEODIS Logistics
Troy, IL
03.2017 - 01.2018
- Audited and reconciled charges and transactions in documents
- Gathered and evaluated data and trends to assess compliance
- Developed audit reports including, recommendations, conclusions, and results.
Sales & Customer Support
Macy's
Fairview Heights, IL
10.2016 - 01.2017
- Customer service and sales Recovery and fulfillment center
- Balancing of Register and remitting funds to the vault.
Branch Manager
KEYSTONE BANK
Eket, Nigeria
02.2014 - 05.2015
- Portfolio Management to meet budget goals and within time frame
- Supervise the day to day operational functions of the branch: vault/ ATM balancing; oversee teller and customer service duties
- Perform pre-audits to identify/mitigate operational risk and ensure adherence to compliance procedures
- Facilitate regular employee meetings to discuss goals, disseminate information and more.
Profit Center Manager
United Bank For Africa PLC
Oron, Nigeria
10.2011 - 01.2014
- Business development and relationship management
- Risk asset generation and credit analysis
- Team building, cross selling of products, growing customer base and market share sustenance
- Performed daily maintenance of the loan applicant database.
Cash Office
Spring Bank Plc
Eket, Nigeria
12.2006 - 09.2011
- Lead
- Managing /Overseeing the cash office
- Ensure cash and till balancing
- Marketing/Brand development for market share protection and growth
- Creating and managing risk asset.
Customer Care Officer/ Cash Officer
Spring Bank Plc
, Nigeria
05.2006 - 11.2006
- Attract potential customers by answering product /service questions; suggest information about products & services
- Opens customer accounts, maintain and update account information
- Resolve product and service problems; determine cause and proffer the best solution.
Operations- Head Teller/ Business Development Officer
Omega Bank Plc
Eket, Nigeria
10.2002 - 04.2006
- Only PAYING teller in the branch
- Supervise and ensure cash balance of all tellers in the branch
- Made sales presentation and close sales to achieve performance target
- Marketing of brand products; risk asset generation and monitoring
Education
MBA - Management
University of Uyo Akwa Ibom State. Nigeria
09.2010
Bachelor of Science - Sociology/Anthropology
University of Uyo Akwa- Ibom State. Nigeria
Nigeria09.1999
Skills
- Good communication skills
- People-oriented
- Excellent work ethic
- Strong interpersonal skills
- Computer proficiency
- Strategic planning
- Courteous demeanor
- Adaptive team player
Affiliations
- Identified and listed in the Marquis Who is Who for advocating global
health promotion programs in line with the Sustainable Development
Goal (SDG).
- Member American Public Health Association
- Association of Financial Crime Specialist (USA)
- American Sociological Association
- Nigerian Institute of Bankers
- Nigerian Institute of Management
Interests
International travels and engaging in Charitable events and community service(Two times Paul Harris Fellow with Rotary International since 2003; three times board member /club Treasurer).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Integrated Health Specialist
Compass Health Network
11.2018 - 04.2023
Direct Sales Associate
Charter Communications, Spectrum
06.2018 - 11.2018
Personal Banker Officer
Commerce Bank
02.2018 - 06.2018
AUDITING
GEODIS Logistics
03.2017 - 01.2018
Sales & Customer Support
Macy's
10.2016 - 01.2017
Branch Manager
KEYSTONE BANK
02.2014 - 05.2015
Profit Center Manager
United Bank For Africa PLC
10.2011 - 01.2014
Cash Office
Spring Bank Plc
12.2006 - 09.2011
Customer Care Officer/ Cash Officer
Spring Bank Plc
05.2006 - 11.2006
Operations- Head Teller/ Business Development Officer
Omega Bank Plc
10.2002 - 04.2006
MBA - Management
University of Uyo Akwa Ibom State. Nigeria
Bachelor of Science - Sociology/Anthropology
University of Uyo Akwa- Ibom State. Nigeria
Similar Profiles
Brandan LillianBrandan Lillian
Mental Health Peer Counselor at Compass Health NetworkMental Health Peer Counselor at Compass Health Network
Tommica PopeTommica Pope
Clinic Nurse at Compass Health NetworkClinic Nurse at Compass Health Network
Noah JacksonNoah Jackson
Customer Relations Specialist at Compass Health NetworkCustomer Relations Specialist at Compass Health Network
Nathan RichardsNathan Richards
Community Living Instructor at Compass Health NetworkCommunity Living Instructor at Compass Health Network
Alex BlairAlex Blair
Firefighter/Engineer at City of BellevilleFirefighter/Engineer at City of Belleville