Lucia Burke
Wynn Las Vegas
HENDERSON,NV
1
Language
22
years of professional experience
Proven ability to enhance customer experience through exceptional service, strong communication, and effective problem-solving. Committed to fostering loyalty and driving repeat business.
Work History
Cocktail Server
21 Years 7 Months- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Implemented process improvements for efficient workflow during peak hours.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
High School Diploma
Skills
Customer service excellence
Beverage knowledge
Alcohol awareness
POS system expertise
Operational efficiency
Multitasking ability
Problem-solving
Dependability under pressure
Effective communication
Group service management
Languages
Spanish
Native or Bilingual
Timeline
Cocktail Server
Wynn Las Vegas
01.2005 - CurrentRead More
Morris Sunset
High School Diploma
Read More