Lucia Callens
Salisbury
Summary
Experienced bi-lingual Spanish professional with a strong background in verification, eligibility, and records management. Known for accuracy, HIPAA compliance, and clear communication across patient and client services.
Overview
1
1
Language
22
22
years of professional experience
Work History
Registrar
Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte, NC
01.2018 - 12.2021
- Registered patients accurately, verifying demographics, insurance coverage, and eligibility before service.
- Collected copayments and explained financial responsibilities clearly during intake process.
- Maintained complete patient records in electronic health systems with high accuracy.
- Coordinated patient check-in, appointment updates, and department flow to reduce delays.
- Resolved registration discrepancies by reviewing documentation and confirming coverage details.
- Applied HIPAA standards consistently while handling sensitive patient information.
- Adapted quickly to changing schedules, priority cases, and front-desk workflow demands.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Income Maintenance Caseworker
Cabarrus County Health and Human Services
Concord, NC
01.2005 - 08.2015
- Determined eligibility for Medicaid and Food and Nutrition Services, using program policies and verification standards.
- Interviewed applicants and gathered case details to complete accurate benefit applications and recertifications.
- Reviewed income, household composition, and residency documentation to ensure compliant case decisions.
- Processed changes in circumstances and updated case records in NC FAST and related eligibility systems.
- Communicated program requirements, missing documentation, and next steps to clients in clear, professional language.
- Resolved case discrepancies by researching records, verifying information, and applying county and state guidelines.
- Maintained confidential client files and prepared accurate correspondence, notices, and eligibility actions.
- Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
Processing Assistant
Cabarrus County WIC Pg & Health Department
Concord, NC
01.2000 - 12.2004
- Processed WIC client applications, verifying documentation and eligibility details for accurate certification support.
- Scheduled appointments and coordinated participant flow to maintain efficient clinic operations.
- Entered case data into health department systems with strong attention to accuracy and confidentiality.
- Reviewed records for completeness, resolving discrepancies before client appointments or benefit issuance.
- Supported bi-lingual translations and interpreting for both client and staff.
Education
GED -
Bronx Community College
The Bronx, NYSkills
- Bi-lingual, Spanish
- Records management
- Admissions support
- Database administration
- Maintaining documents and records
- Admissions and registrations
- Verification and eligibility
- Attention to detail
- Relationship building
- Active listening
- Critical thinking
- Multitasking Abilities
- Electronic medical record software
Languages
Spanish
Native or Bilingual
Timeline
Registrar
Atrium Healthcare, Previously Carolinas Healthcare System
01.2018 - 12.2021
Income Maintenance Caseworker
Cabarrus County Health and Human Services
01.2005 - 08.2015
Processing Assistant
Cabarrus County WIC Pg & Health Department
01.2000 - 12.2004
GED -
Bronx Community College