Lucia Delgadillo
Santa Cruz,CA
Summary
Highly organized and dependable individual with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to the achievement of team goals.
Overview
18
18
years of professional experience
Work History
MOR2/MA Oncology & Hematology
Dignity Health Medical Foundation
01.2020 - Current
- Greet patient upon arrival
- Check in and out patient
- Run eligibility for insurances, obtain proper insurance information if incorrect.
- Verify that all demographics are correct
- Follow up with any incomplete task
- Answer and triage calls appropriately
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Referral Coordinator, Medical Records Liaison, & Call Center Rep.
Orthonorcal, Inc.
01.2017 - 01.2020
- Registered new patients, updated existing patient info, greeted and served patient care
- Checked for authorizations, requested authorizations accordingly
- Called and coordinated incoming referrals for HMOs & PPOs as well as CCAH and ST Medi-cal
- Overviewed Capitola MD schedule ( 9+ providers)
- Completed medical records request from any entity accordingly and requested medical records fee per Inc policy
- Answered and triaged calls effectively and in a timely manner
Front Desk Receptionist
Bay Area Pain and Wellness Center
01.2014 - 01.2017
- Greeted patients, representatives, physicians and attorneys
- Reviewed and confirmed demographics on incoming patients
- Managed co-pays and out of pocket service payments
- Answered multi line phone system and follow up calls
- Maintained inventory of medical office supplies
Front/Back Medical Assistant
Ivy Orthopedics
01.2012 - 01.2013
- Greeted and established new patients, handled all incoming calls and questions
- Collected payments from patients, worked with bookkeeping and billing on current accounts
- Roomed patients, took and recorded vitals in charts and EMR
- Set up office procedures for ear irrigation, pap smears, and performed EKG's and lab draws
- Assisted physicians with patient care, procedures, and medication refills
Medical Assistant Internship
Campbell Medical Group
01.2012 - 08.2012
- Welcomed , checked in/out patients
- Scheduled appointments, took messages for nurses and doctors
- Verified insurance benefits, collected co-payments
- Maintained cleanliness and stocked supplies in lobby and patient rooms
- Shadowed physicians, nurses and fellow Medical Assistants
Customer Service Representative
Advance America
01.2011 - 12.2011
- Provided quality customer service to everyone
- Introduced the loan program to new and current customers
- Ran employment, checking, and bankruptcy verifications
- Created new loans, collected payments, courtesy calls on upcoming payments/past due accounts
- Verified account balances, check information, daily check bundles to deposit reports
- Assisted Store Manager in counting cash and balancing drawers, maintaining all loan records and data
Caregiver/Personal Assistant
In Home Support Services
01.2008 - 01.2011
- Hands on experience in monitoring blood pressure, vital signs, pulse, temperature and respiration
- Encouraged and assisted clients to engage in everyday activities
- Paid bills, scheduled and transported client to Dr. and other appointments
- Attended to daily needs of clients including housekeeping, cooking, personal hygiene
Education
Medical Assisting -
Everest College
San Jose, CA01.2012
High School Diploma -
Soquel High School
Soquel, CA06.2008
Skills
- Proficient in medical terminology
- Software development
- Skilled at prioritizing tasks simultaneously
- Skilled in managing high-pressure situations
- Professional phone communication
- Proficient in Athena, Cerner, and Epic EHR
- Organization
- Collaborative team player
- Time management
Summary Of Skills And Qualifications
- Extensive knowledge of medical terminology, and some coding
- Highly Skilled in handling multiple tasks and working under pressure
- Highly detail oriented, and knowledge of general administrative and clerical tasks
- Self motivated with an outgoing personality and excellent phone etiquette skills
- Proficient in MS Office, Athena EHR Cerner, and Epic
- Excellent monitoring, organization and team member skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MOR2/MA Oncology & Hematology
Dignity Health Medical Foundation
01.2020 - Current
Referral Coordinator, Medical Records Liaison, & Call Center Rep.
Orthonorcal, Inc.
01.2017 - 01.2020
Front Desk Receptionist
Bay Area Pain and Wellness Center
01.2014 - 01.2017
Medical Assistant Internship
Campbell Medical Group
01.2012 - 08.2012
Front/Back Medical Assistant
Ivy Orthopedics
01.2012 - 01.2013
Customer Service Representative
Advance America
01.2011 - 12.2011
Caregiver/Personal Assistant
In Home Support Services
01.2008 - 01.2011
Medical Assisting -
Everest College
High School Diploma -
Soquel High School
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