Lucia Escobar
Evergreen Park,IL
Summary
Dynamic leader with proven success at Walgreens, enhancing store operations and customer satisfaction. Excelled in inventory management and team leadership, mentoring staff to exceed sales targets through innovative merchandising and exceptional service. Skilled in problem-solving and customer relations, significantly improving store efficiency and fostering a positive shopping environment.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Walgreens
4710 S. Western
10.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members. Mentored new hires during their onboarding process.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Curie High School
4959 S Archer06.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
I have been employed with Walgreens for 18 years. I am loyal, hard working and dedicated.
I have worked for walgreens for 18 years. Started off as a cashier in 2006 and was promoted within the first month to a beauty supervisor. In 2009 I was promoted to a shift lead. In 2013 I was promoted to assistant store manager. Followed by getting promoted to now Store Manager in 2020.
Timeline
Store Manager
Walgreens
10.2020 - Current
High School Diploma -
Curie High School