LUCIA FERNANDEZ HAWA
Winter Haven,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Paraprofessional/Behavior Support Technician
Kelly Services
Lakeland, FL
08.2024 - 09.2026
- Collaborated with teacher to develop and implement lesson plans, enhancing classroom activities and student participation.
- Created a supportive learning environment by addressing classroom needs, promoting student well-being and focus. for Kelly Services school district assignments.
- Assisted special-needs students in daily routines, classroom tasks, and personal care, fostering independence and engagement.
- Used clear communication to help children follow lessons and understand class material.
Research Assistant
USF Tampa
Tampa, Florida
07.2025 - 08.2026
- - Conducted home visits with investigator to gather data from participants, enhancing data collection efforts.
- - Collected and organized study data to facilitate research tasks.
- - Assisted faculty with survey design, interview guides, and research documentation.
- - Entered data into system and verified records for accuracy.
- - Reviewed data for errors and updated files to ensure accuracy for analysis.
- - Maintained confidential records and protected human subjects information.
- - Took part in team meetings to review project progress and share ideas for future work.
- - Kept database current with research activities completed during each project.
Customer Service Specialist
Polk County Property Appraiser
01.2019 - 03.2020
- - Assisted members of the public with property tax exemption applications and ensured completion of related paperwork.
- - Supported public, private, and government agencies by researching property location, property value, tax exemption, and ownership data.
- - Organized scanning and filing of tax exemption documents to ensure accurate and accessible record-keeping.
Assistant Manager
ZARA Disney Springs
06.2016 - 02.2017
- Supervised and coordinated staff activities to optimize workflow and improve service delivery.
- Trained staff on store policy and department procedures to ensure compliance and operational consistency.
- Collaborated with other store departments to support overall performance and enhance customer experience.
- Assisted customers by answering inquiries both in the store and over the phone, ensuring satisfaction.
- Prepared sales and inventory reports
Chargeback-Retrieval Analyst
ZARA USA INC-INDITEX S.A.
01.2014 - 06.2016
- Researched chargeback issues and collaborated with internal and external teams to develop solutions and prevent future occurrences
- Tracked fraud trends by analyzing account and transaction patterns to inform preventive strategies
- Assisted with daily account reconciliation and system balancing while maintaining accurate accounting records
- Generated detailed invoices for U.S. Customs to ensure accurate billing
Education
Student of Language, Speech and Hearing Disorders -
University of South Florida
Tampa, FL05-2027
Associate in Arts -
Polk State College
Winter Haven, FL12-2024
ESL -
La Guardia Community College
Queens, NY06-2009
Skills
- Behavioral Management Training
- Behavioral Support Techniques
- Student Engagement Strategies
- Confidentiality management
- Active listening
- Multicultural awareness
- Technical: Microsoft Office
SKILLS
Languages: English, Spanish
Languages
Spanish
Professional
English
Professional
Timeline
Research Assistant
USF Tampa
07.2025 - 08.2026
Paraprofessional/Behavior Support Technician
Kelly Services
08.2024 - 09.2026
Customer Service Specialist
Polk County Property Appraiser
01.2019 - 03.2020
Assistant Manager
ZARA Disney Springs
06.2016 - 02.2017
Chargeback-Retrieval Analyst
ZARA USA INC-INDITEX S.A.
01.2014 - 06.2016
Student of Language, Speech and Hearing Disorders -
University of South Florida
Associate in Arts -
Polk State College
ESL -
La Guardia Community College