Lucia Hernandez
Coral Gables,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airport Operations Specialist
Miami Dade Aviation Department
01.2025 - 04.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Ensure safe, secure, and efficient airport operations by monitoring activities, inspecting facilities, responding to emergencies, and coordinating with various departments to maintain compliance with regulations and procedures
- Respond to emergencies, such as aircraft incidents, medical emergencies, and security breaches. Conduct inspections of airport facilities, runways, and taxiways to ensure compliance with regulations.
Front Desk Receptionist
Pediatrc Dental Centers
01.2024 - 12.2024
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Hospital Representative
Leon Medical Centers
10.2021 - 08.2022
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Streamlined hospital processes for increased efficiency by collaborating with other departments and staff members.
- Increased patient referrals by maintaining strong relationships with healthcare providers, physicians, and community organizations.
- Improved patient care quality by continually updating knowledge on new medical procedures, treatments, and medications.
- Managed appointment scheduling efficiently, minimizing wait times, and maximizing patient satisfaction.
Supervisor
Imperial Party Rentals
03.2018 - 10.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier
El Car Wash
12.2017 - 02.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Miami Senior High School
Miami, FL05.2019
Skills
- Attention to Detail
- Adaptability
- Appointment Scheduling
- Active Listening
- Customer Service
- Multitasking
- Problem Solving
- Customer Technical Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
CPR Certification
Timeline
Airport Operations Specialist
Miami Dade Aviation Department
01.2025 - 04.2025
Front Desk Receptionist
Pediatrc Dental Centers
01.2024 - 12.2024
Hospital Representative
Leon Medical Centers
10.2021 - 08.2022
Supervisor
Imperial Party Rentals
03.2018 - 10.2021
Cashier
El Car Wash
12.2017 - 02.2018
High School Diploma -
Miami Senior High School
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