Michele Talton
Sunrise,FL
Summary
Dedicated Airport Operation Security Specialist with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
15
15
years of professional experience
Work History
Airport Operations Specialist
Miami-Dade County
07.2008 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed internal operational standards and productivity targets.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Collected, arranged, and input information into database system
Education
Associate of Arts - Social Work
Miami Dade College
Miami, FL07.2021
High School Diploma -
American Academy High
Miami, Fl06.2004
Skills
- Maintain Systems
- Risk Mitigation
- Corrective Actions
- Progress Statement Generation
- Customer Care
- Performance Goals
- Operations Understanding
- Report Analysis
- Cash Register Operations
- Call Forwarding
- Office Management Software
- Reading Comprehension
- Daily Operations Management
- Information Inputting
Timeline
Airport Operations Specialist
Miami-Dade County
07.2008 - Current
Associate of Arts - Social Work
Miami Dade College
High School Diploma -
American Academy High