Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irvin Macias

Highland,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Operations Support Specialist

Amazon
10.2022 - 08.2023
  • Investigate Missing units from various fulfillment centers in North America.
  • Completed accurate and timely Reimbursements through thorough investigations using a third party remedy group (SIM-T) to maintain records and support internal audits.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.

Process Assistant

Amazon
06.2020 - 10.2022
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Determined and recommended methods to implement improvement opportunities.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Conducted training and applied change management to achieve desired outcomes.

Calvin Klein

PVH Corp.
11.2015 - 01.2018
  • Assisted customers by answering questions and responding to inquiries.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted available products and services to customers during my shift to drive sales and exceed customer satisfaction .

Education

High School Diploma -

Morton Ranch High School
Katy, TX
06.2017

Skills

  • Customer Experience Control
  • Document Uploading
  • Access Control Systems
  • Internal Department Communication
  • Advanced Excel Spreadsheet Functions
  • PowerPoint Presentations
  • Shipment Procedures
  • Program Promotion
  • Maintain Systems
  • Customer Care
  • Loss Prevention Assessment Programs

Languages

Spanish
Native or Bilingual

Timeline

Operations Support Specialist

Amazon
10.2022 - 08.2023

Process Assistant

Amazon
06.2020 - 10.2022

Calvin Klein

PVH Corp.
11.2015 - 01.2018

High School Diploma -

Morton Ranch High School

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Irvin Macias