Rachel Woods
Walden,NY
Summary
Staying highly motivated while working in a fast paced environment whilst balancing excellent customer service and adherence to policies and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Vehicle Operations Support Specialist
Manheim Newburgh Auto Auction, Retail Services
09.2021 - Current
- Facilitating communication between clients and technician’s
- Locating suppliers with goods and services that meet your requirements
- Buying items that meet or exceed quality expectations
Administrative Assistant
Meyer Tool Inc
11.2018 - 04.2021
- Restructured and improved
- Office organization to increase productivity
- Data entry
- Problem solving
- File preparation
- Auditing accounts
Title Processor
Stewart Title Company
02.2017 - 02.2018
- Gathering information for final settlement
- Audit files
- Create Policies for interested parties
- Keeping peers up to date on any changes
Specialist Reservation Agent
The Walt Disney Travel Company
11.2014 - 02.2017
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Create customized magical vacation experiences with guests using my attention to detail
- Drive sales with an extensive knowledge of Walt Disney World Property and products Assist teammates in sales
Education
High School Diploma -
Brewster Technical Center
Tampa, FL05.2011
Skills
- Detail oriented
- Administrative support
- Prioritizing the workload
- LANGUAGES
- American Sign Language
- SELF-IMPROVEMENT
- Supplemental Education
- Tactile in American Sign
- OSHA
- Volunteer on construction
- Projects
- Reservation Agent
- Attention to detail
- Drive sales
- Assist teammates in sales
- Clerical Support
- Shipment Procedures
- Customer Retention
- Team Meetings
- Greeting Visitors
- Emergency Situations
- Customer Experience Control
- Customer Care
- Problem Resolution
- Billing Procedures
- Scheduling
- Customer Engagement
- Client Correspondence
Languages
American Sign Language
Native or Bilingual
Timeline
Vehicle Operations Support Specialist
Manheim Newburgh Auto Auction, Retail Services
09.2021 - Current
Administrative Assistant
Meyer Tool Inc
11.2018 - 04.2021
Title Processor
Stewart Title Company
02.2017 - 02.2018
Specialist Reservation Agent
The Walt Disney Travel Company
11.2014 - 02.2017
High School Diploma -
Brewster Technical Center
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