DAYMI KIRKLAND

Patrol and inspect public areas in the terminal and concourse areas of Miami International Airport, assuring the safety and welfare of its travelers. Respond to alarm calls, unattended items, security and public safety issues.

Oversaw daily operations of the airline, ensuring smooth workflow and timely completion of passenger check ins for scheduled flights.

Supervised staff to maintain team efficiency assuring flights departed as scheduled.

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Provided quality customer service for passengers.

Provided customer service.

Performed passenger check in.

Operated boarding procedure for passengers boarding flights.

Provided ticketing services for passengers booking flights.

Performed customer service.

Provided check in service for passengers.

Operated boarding procedures for passengers boarding flights.

Provided ticketing services for passengers booking flights.

Provided customer service.

Conducted hiring process of new hires.

Trained new employees.