Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Lucia Martinez

Chatsworth,CA

Summary

Driven and results-oriented professional with extensive experience in retail and warehouse operations, notably with Amazon. Excelled in customer service, mastering POS systems, and complaint resolution, enhancing customer satisfaction. Demonstrated expertise in logistics and sales, leveraging scheduling skills and a high-energy attitude to exceed performance metrics. Proven track record in improving operational efficiency and customer experience.

Overview

13
13
years of professional experience

Work History

Warehouse Worker

Amazon
Chatsworth, CA
08.2022 - Current
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Optical Sales Associate

Lencrafters
Winnetka, CA
04.2019 - 04.2022
  • Assisted in the selection of frames according to customer's face shape, lifestyle and budget.
  • Provided advice on lens types and coatings based on individual needs.
  • Resolved customer complaints in accordance with company policy.
  • Upsold add-on services such as eye exams or contact lens fittings.
  • Ensured that all work areas were clean, organized and free of clutter.
  • Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
  • Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
  • Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
  • Placed special orders or called other stores to find desired items.

Optical Sales Associate

Sears Optical
Northridge, CA
03.2012 - 03.2019
  • Greeted customers to determine wants or needs.
  • Managed customer inquiries over the phone and via email in a timely manner.
  • Developed relationships with customers by providing excellent customer service.
  • Resolved customer complaints in accordance with company policy.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

GED -

American Career College
CA
06-2011

Optical Dispensing

American Career College
CA
03-2011

Skills

  • Scheduling
  • Complaint resolution
  • Hospitality and accommodation
  • Retail sales customer service
  • POS systems expert
  • High-energy attitude

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Warehouse Worker

Amazon
08.2022 - Current

Optical Sales Associate

Lencrafters
04.2019 - 04.2022

Optical Sales Associate

Sears Optical
03.2012 - 03.2019

GED -

American Career College

Optical Dispensing

American Career College

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Lucia Martinez