Lucia Mendez
Hollywood,FL
Summary
Dynamic leader with a proven track record at White Blossom Cleaning Services, LLC, enhancing operational efficiency and fostering client relationships. Expert in business management and customer relations, demonstrated through successful contract negotiations and crisis management. Achieved significant cost reductions and excelled in team oversight and business planning.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner-White Blossom Cleaning Services LLC
White Blossom Cleaning Services, LLC
01.2013 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Medical Assistant Technician
Baker Plastic Surgery
09.2009 - 04.2013
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
Title Agent
Promise Land Title, LLC
05.2005 - 12.2008
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted in preparation of title insurance policies and title commitments.
- Collected taxes and fees, submitted payments and issued receipts.
- Researched ownership interests and liens on real estate properties.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Applied Science - Paralegal Studies
Kaplan University
Davenport, IA08-2007
Skills
- Contract negotiation expertise
- Staff hiring
- Cost reduction
- Regulatory compliance
- Business management
- Small business operations
- Team oversight
- Business administration
- Business planning
- Operations management
- Contract management
- Crisis management
- Customer relations
- Client service
Certification
- Real Estate Salesperson License - Florida Real Estate Commission.
- Certification Christian Life Coaching
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Owner-White Blossom Cleaning Services LLC
White Blossom Cleaning Services, LLC
01.2013 - Current
Medical Assistant Technician
Baker Plastic Surgery
09.2009 - 04.2013
Title Agent
Promise Land Title, LLC
05.2005 - 12.2008
Associate of Applied Science - Paralegal Studies
Kaplan University
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