Hi, I’m
Lucia Nortwen
Minneapolis ,MN
Summary
Motivated and versatile worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining and drinking experiences.
Overview
3
years of professional experience
Work History
Evansville Golf Course Evansville, WI
Bartender
06.2022 - Current
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained 2 new bartenders on drink preparation, food preparation, and sanitation protocol.
Kwik TripStoughton, WI
Cashier
01.2020 - 07.2021
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Spinners PizzaStoughton, WI
Cook
10.2019 - 05.2021
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed and trained 8 new staff members in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
World Of Change Leaders IncEvansville, WI
Camp Counselor
07.2022 - Current
Job overview
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
University of Minnesota Twin CitiesMinneapolis, MN
Bachelor of Arts from Spanish Language And Literature
05.2025
University Overview
- Dean's List Fall Semester 2021
- Thomas Beattie Memorial Scholarship Recipient
- 3.8 GPA
Stoughton High SchoolStoughton, WI
High School Diploma
05.2021
University Overview
- Honor Roll
- Completed AP course in Language and Composition, Literature and Composition, and World History
- 3.75 GPA
- Elected Captain of Cross Country
- Extracurricular Activities: Choir, Band, Art
Skills
- Facility Operations
- Food and Beverage Service
- Teamwork and Collaboration
- Adaptability and Flexibility
- Customer and Service-Oriented
- Suggestive Selling
- Friendly, Positive Attitude
- Creative and Energetic
- Composure and Emotional Control
Languages
Spanish
Limited Working
Timeline
Camp Counselor
World Of Change Leaders Inc
07.2022 - Current
Bartender
Evansville Golf Course
06.2022 - Current
Cashier
Kwik Trip
01.2020 - 07.2021
Cook
Spinners Pizza
10.2019 - 05.2021
University of Minnesota Twin Cities
Bachelor of Arts from Spanish Language And Literature
Stoughton High School
High School Diploma
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