LUCIA PEREIRA
Suwanee,GA
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
INSIDE SALES REPRESENTATIVE: LATAM|CENTRAL AMERICA
BOXLIGHT
Duluth, GA
03.2023 - Current
- Proactive, Efficient, and self motivated sales person with growing experience
- Bring organic revenue to our field sales team
- Demoing all the product suite
- Translating for our Latin customers, providing customer service, and sales initiatives
- Partner training and relationship building
- Cold calling experience, booking daily meetings with customers
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Collaborated with other departments to ensure the successful implementation of sales initiatives.
- Generated leads by cold-calling potential clients.
- Established relationships with key decision-makers at target companies.
- Researched customer needs and preferences to identify opportunities for new business.
Personal Trainer
Dash
05.2021 - Current
- Train all sorts of clients - Recruit Guide and set nutrition plans - Meal plans - I've done different camps for women and worked with other trainers
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Counseled participants on nutrition to help them reach fitness goals
- Demonstrated proper form and technique to prevent injury
- Demonstrated proper technique for exercises to avoid injuries
- Motivated participants through one-on-one instruction and positive feedback.
Head of the Pre-K Department
Kiddie Academy Suwanee
05.2022 - 03.2023
- Performed duties and provided service in accordance with established operating procedures and company policies
- Managed pre-certifications and verified insurance coverage
- Ordered all pharmacy supplies and kept a check on inventory levels
- Spearheaded and implemented new projects to expand scope of engagement
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Discussed medical histories with patients in effort to provide the most effective medical advice
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity, when enrolling students
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Teacher, Kindergarten
GODDARD SCHOOL
07.2021 - 05.2022
- Planned and implemented integrated lessons to meet national standards
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Incorporated multiple types of teaching strategies into the classroom
- Applied evidence-based practices for classroom management to enhance learning results
- Classroom games and activities supported students physical, mental, and social development.
Assistant Manager
GUESS Factory
03.2020 - 06.2021
- Mentored team members to enhance professional development and accountability in the workplace
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
Primary school teacher
PrimRose schools
02.2019 - 09.2020
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
- Developed communicative relationships with students and parents to support learning
- Delivered audio-visual presentations on various platforms to cater to different learning styles
- Directed class discussions to spark conversation about key concepts, complex problems, and overarching themes
- Met with parents to review Individualized Education Plans for at-risk students.
Assistant manager
Unique style cleaners
08.2016 - 05.2020
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Developed detailed plans based on broad guidance and direction
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier\Coordinator
Marshalls
07.2018 - 01.2019
- Greeted customers, did all to assure their shopping experience was to expectations - Counted registers Ensured price tags matched the item being sold - Kept the store clean and organized - Worked with the management team to nd ways to make the store better
- Handled cash with high accuracy and took care to check bills for fraud
- Worked with floor team and managers to meet a wide range of customer needs
- Responded promptly to requests for assistance, spills, and customer inquiries
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associates Business Management: Business And Sales -
Interactive College of Technology
08.2023
High school Diploma -
Dunwoody High School
Skills
- Critical Thinking Skills
- Quality Assurance and Control
- Instructional Strategies
- Graphics Imaging
- High and Low Poly Modeling
- Studio Management
- Manage Client Relationships
- Coordinate Schedules
- Cold calling expertise
- Relationship Building
- Customer Relationship Building
Accomplishments
- Achieved CPR by effectively helping with the training staff.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of up to 10 staff members.
- Alternating between Spanish and English, verbally and writing.
Languages
Spanish, Native or Bilingual
Awards
First Aid and CPR certification Personal trainer certificate
Certification
- Google certification levels one and two
- Microsoft certification
- CPR
- Fire Safety certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
INSIDE SALES REPRESENTATIVE: LATAM|CENTRAL AMERICA
BOXLIGHT
03.2023 - Current
Head of the Pre-K Department
Kiddie Academy Suwanee
05.2022 - 03.2023
Teacher, Kindergarten
GODDARD SCHOOL
07.2021 - 05.2022
Personal Trainer
Dash
05.2021 - Current
Assistant Manager
GUESS Factory
03.2020 - 06.2021
Primary school teacher
PrimRose schools
02.2019 - 09.2020
Cashier\Coordinator
Marshalls
07.2018 - 01.2019
Assistant manager
Unique style cleaners
08.2016 - 05.2020
Associates Business Management: Business And Sales -
Interactive College of Technology
High school Diploma -
Dunwoody High School
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