Daniel Akobundu
Houston,TX
Summary
Dynamic Inside Sales Representative with a proven track record of exceeding sales targets by 25% at Salelytics and Angi Leads. Expert in CRM software and client relationship management, I leverage strong communication and leadership skills to drive revenue growth and customer satisfaction. Skilled in cold calling and sales closing, I excel in fast-paced sales environments. All while simultaneously maintaining IT systems and running our family owned business for over a decade. Strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Salelytics
Houston, Texas, US
02.2023 - Current
- Consistently exceeded monthly sales targets by 25% through proactive prospecting and effective closing techniques
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Collaborated with cross-functional teams including marketing and product development to identify opportunities for upselling and cross-selling
- Utilized CRM software to track sales activities, manage customer relationships, and generate accurate reports on sales performance
- Delivered persuasive sales presentations to key decision-makers, highlighting the unique value proposition of products or services
- Implemented effective follow-up strategies to nurture leads and convert them into paying customers
- Identified customer pain points and tailored solutions that addressed their specific needs effectively
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Managed incoming inquiries from customers regarding products, services, pricing and availability.
- Analyzed customer purchase history to develop targeted sales campaigns that increased revenue.
- Utilized a consultative selling approach to identify customer needs and recommend appropriate solutions.
- Met and exceeded key performance indicator expectations while demonstrating excellent listening skills and verbal articulation.
- Identified revenue opportunities with new and existing customers in conjunction with sales manager.
- Created detailed reports on sales activities, customer feedback and other pertinent data for management review.
- Identified decision makers within customer or prospect organizations to start sales process.
- Utilized aligned software platforms to manage customer and sales data.
- Dynamic Inside Sales Representative with a proven track record of exceeding sales targets by 25% at Salelytics and Angi Leads.
- Expert in CRM software and client relationship management, leveraging strong communication and leadership skills to drive revenue growth and customer satisfaction.
- Skilled in cold calling and sales closing, excelling in fast-paced sales environments.
Part Time Manager and IT Specialist
Trinity Bar and Grill
Houston, TX, US
01.2014 - 09.2025
- Documented detailed troubleshooting processes and resolutions in ticketing system to support ongoing knowledge transfer among team members.
- Implemented comprehensive training initiatives on innovative technologies, resulting in increased user competency and satisfaction levels.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Analyzed and addressed connectivity problems in Wi-Fi, cellular, and VPN systems to enhance user experience.
- Facilitated communication with software vendors to report and resolve issues, safeguarding technology environment stability and reliability for all users.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
- Successfully managed daily operations of a restaurant including staff scheduling, customer service, and inventory management.
- Provided excellent customer service by responding promptly to guests' needs.
- Designed attractive promotional materials such as flyers and menus.
- Reviewed financial statements and sales reports to monitor business performance and make adjustments.
- Delivered great customer service by greeting patrons and serving food and beverages.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Maintained food and equipment inventories to support business demand.
- Diagnosed and resolved hardware and software issues for diverse systems and applications.
Inside Sales Representative
Angi Leads
Houston, Texas, US
09.2021 - 12.2022
- Consistently exceeded monthly sales targets through proactive prospecting and effective closing techniques
- Built and maintained a strong pipeline of qualified leads, resulting in an average conversion rate of 70%
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Utilized CRM software to track sales activities, manage customer relationships, and generate accurate reports on sales performance
- Delivered persuasive sales presentations to key decision-makers, highlighting the unique value proposition of products or services
- Conducted thorough market research to identify potential customers and understand industry trends
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Developed positive and collaborative relationships with peers, customers and company managers.
- Demonstrated strong communication skills in order to effectively convey product information and close sales.
- Identified upselling opportunities to increase average sale size.
- Cold-called potential customers to build relationships and increase sales.
- Highlighted new products and company promotions during sales pitches.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
- Successfully managed daily operations of a restaurant including staff scheduling, customer service, and inventory management.
- Provided excellent customer service by responding promptly to guests' needs.
- Worked with staff to keep restaurant establishment up to food and health safety standards.
- Designed attractive promotional materials such as flyers and menus.
- Reviewed financial statements and sales reports to monitor business performance and make adjustments.
- Delivered great customer service by greeting patrons and serving food and beverages.
- Oversaw day-to-day operations of restaurant to maintain profitability.
- Monitored kitchen staff, resulting in properly prepared, cooked and presented meals.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Maintained food and equipment inventories to support business demand.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Education
Management Information Systems - Information Technology
University of Houston Downtown
Houston11.2026
Completed Secondary Education - undefined
KATY HIGH SCHOOL
Tx, US01.2014
Skills
- Communication Skills
- Customer Service Skills
- Time Management
- Critical Thinking Skills
- Computer Software Proficiency
- Organized and Efficient
- Client Relationship Management
- Product Knowledge
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Network administration
- Active Directory management
- System configuration
- Technical support
- Advanced troubleshooting
- MS office proficiency
- DHCP/DNS ethernet and firewall proficient
Personal Information
Title: Inside Sales Representative
Timeline
Inside Sales Representative
Salelytics
02.2023 - Current
Inside Sales Representative
Angi Leads
09.2021 - 12.2022
Part Time Manager and IT Specialist
Trinity Bar and Grill
01.2014 - 09.2025
Completed Secondary Education - undefined
KATY HIGH SCHOOL
Management Information Systems - Information Technology
University of Houston Downtown