Lucia Rios-Ledezma
Mesquite,TX
Summary
Dynamic professional with a proven track record in customer relations, excelling in problem-solving and conflict resolution. Bilingual and adept in Microsoft Excel, I enhance client satisfaction through effective communication and relationship-building, ensuring timely solutions and a positive experience for all stakeholders.
Overview
17
17
years of professional experience
Work History
Airline Customer Service Agent
Alaska Airlines
Wichita, KS
08.2024 - 06.2025
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Warehouse Associate
Spirit
Wichita, KS
04.2024 - 08.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Translator
Kansas Legal Services
Wichita, KS
06.2023 - 03.2024
- Translated documents from Language to Language.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Account Manager
Arsi
Wichita, KS
08.2022 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained an appropriate work from home environment.
Home Health Aide
Wichita Attendant Care
Wichita, KS
04.2020 - 10.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Technical Support Representative
Tmobile
Wichita, KS
03.2016 - 04.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Assistant Manager
Spangles
Wichita, KS
08.2008 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Academy You
Little River, KSSkills
- Customer relations
- Microsoft word
- Microsoft excel
- Problem solving
- Bilingual
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Airline Customer Service Agent
Alaska Airlines
08.2024 - 06.2025
Warehouse Associate
Spirit
04.2024 - 08.2024
Translator
Kansas Legal Services
06.2023 - 03.2024
Account Manager
Arsi
08.2022 - 06.2023
Home Health Aide
Wichita Attendant Care
04.2020 - 10.2022
Technical Support Representative
Tmobile
03.2016 - 04.2020
Assistant Manager
Spangles
08.2008 - 03.2016
High School Diploma -
Academy You