Lucia Torres
South Amboy,NJ
Summary
Accomplished Technology Liaison and Agile Product Owner at MetLife, adept in Agile and Scrum methodologies, and excelling in stakeholder relationship management. Demonstrated success in enhancing product development through user acceptance testing and customer empathy, driving significant improvements in project delivery and team collaboration.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Senior Technology Liaison II - Agile Product Owner
MetLife
01.2023 - Current
- Liaised with product team and development team to help break down requirements.
- Worked on feature development and code implementation.
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Owned and prioritized product backlog.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Analyzed customer feedback to identify areas for improvement.
- Created and implemented contingency plans to address potential risks.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Worked closely with teams, including Business/ Operations to write test plans for validation and accuracy of enhancements.
- Resolved team conflicts and identified potential areas of improvement.
- Served as product owner for two distinct teams within RIS annuities agile release train.
- Certified SAFEe 5 Product Owner / Product Manager.
Senior Test Lead
MetLife
07.2015 - 12.2022
- Implemented user acceptance testing via waterfall methodology with focus on documenting defects, identifying bottlenecks and executing test cases for two to four major releases per year.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Incorporated delivery requirements into planning of testing schedules, working closely with vendor.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Advised developers on problems with databases, performance and other issues.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Applied analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided metrics on milestones, issues and test concerns to management.
User Acceptance Tester
Metlife
08.2005 - 06.2015
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Authored and maintained well-organized, efficient and successful manual test cases.
- Tested functional and compatibility of new enhancements or updates in comparison to existing functionality.
- Kept scripts and test cases updated with current requirements.
Education
Associate of Applied Science - Computer And Information Systems
DeVry University
North Brunswick, NJ06.2005
Skills
- Agile Methodology
- Sprint Planning
- User Acceptance Testing
- Stakeholder relationship management
- Scrum Methodology
- Customer Empathy
Timeline
Senior Technology Liaison II - Agile Product Owner
MetLife
01.2023 - Current
Senior Test Lead
MetLife
07.2015 - 12.2022
User Acceptance Tester
Metlife
08.2005 - 06.2015
Associate of Applied Science - Computer And Information Systems
DeVry University
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