Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lucia Yrupailla

Bridgewater,NJ

Summary

Senior Technician with extensive experience at New Jersey Motor Vehicle Commission, specializing in customer service and problem resolution. Demonstrated success in improving operational efficiency through meticulous documentation and reporting. Bilingual in Spanish and English, skilled in inventory management and compliance with privacy protocols. Reliable professional with a solid background in Motor Vehicle Commission operations.

Overview

14
14
years of professional experience

Work History

SENIOR TECHNICIAN

NEW JERSEY MOTOR VEHICLE COMMISSION
Somerville, NJ
06.2025 - Current
  • Maintained accurate records of titles, registrations, dealer work, and all inventory transactions.
  • Created comprehensive reports for agency operations, including end-of-day, and staffing activities.
  • Provided remote support to customers navigating paperwork and complex scenarios.
  • Developed and implemented technical procedures to enhance operational needs efficiency.
  • Documented all customer service interactions while adhering to policies and procedures.

SENIOR TECHNICIAN

NEW JERSEY MOTOR VEHICLE COMMISSION
Edison, USA
06.2021 - 06.2025
  • Established excellent customer service by resolving complex issues with professionalism and minimal escalations.
  • Possessed comprehensive knowledge of Driver Testing procedures, DARTS System, and license transfers.
  • Conducted routine policy renewals, including daily reports, log files, and drawer reconciliations.
  • Performed various agency transactions related to licenses, permits, and registrations efficiently.
  • Oversaw inventory ordering for Driver Testing materials, PPE, and office supplies.
  • Managed confidential documents to secure personal information in compliance with New Jersey Division of Motor Vehicle protocols.
  • Administered written and oral examinations for Driver’s License issuance under state regulations.
  • Implemented and monitored agency-wide rules and regulations to ensure operational compliance.

TECHNICIAN

NEW JERSEY MOTOR VEHICLE COMMISSION
Somerville, USA
09.2011 - 06.2021
  • Cultivated positive relations with employees and customers while assisting with transactions per regulations of New Jersey Motor Vehicle Commission.
  • Delivered comprehensive information on Driver’s Licenses, Commercial Drivers Licenses, non-driver identifications, and vehicle registrations.
  • Reviewed and processed applications for licenses, permits, waivers, registrations, and dealer work efficiently.
  • Exhibited thorough knowledge of Title Transactions Agency, including salvage titles and temporary transactions.
  • Maintained extensive expertise in handling foreign titles, brown titles, and non-title vehicles.
  • Secured confidential information with strict adherence to privacy protocols.
  • Managed end-of-day reports and transactions to ensure accurate processing of daily closing activities.
  • Collaborated effectively within teams to achieve operational goals.

Education

BS OF ARTS -

FAIRLEIGH DICKENSON UNIVERSITY
01-2026

AA - LIBERAL ARTS

NEW JERSEY INSTITUTE OF TECHNOLOGY
01.2010

AA - LIBERAL ARTS

MIDDLESEX COUNTY COLLEGE
01.2007

Skills

  • Bilingual in Spanish and English
  • Notary public in New Jersey
  • Customer service excellence
  • Problem resolution strategies
  • Documentation and reporting skills
  • Organizational multitasking
  • Inventory management
  • Document preparation expertise

References

References available upon request.

Timeline

SENIOR TECHNICIAN

NEW JERSEY MOTOR VEHICLE COMMISSION
06.2025 - Current

SENIOR TECHNICIAN

NEW JERSEY MOTOR VEHICLE COMMISSION
06.2021 - 06.2025

TECHNICIAN

NEW JERSEY MOTOR VEHICLE COMMISSION
09.2011 - 06.2021

BS OF ARTS -

FAIRLEIGH DICKENSON UNIVERSITY

AA - LIBERAL ARTS

NEW JERSEY INSTITUTE OF TECHNOLOGY

AA - LIBERAL ARTS

MIDDLESEX COUNTY COLLEGE

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