LUCIA J. ROSSI
Buffalo,New York
Summary
Performance-driven Vice President with 6 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
13
13
years of professional experience
Work History
Vice President of Ambulatory & Population Health
Erie County Medical Center
02.2022 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established performance goals for department and outlined processes for achievement.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Increased company growth through collaboration with sales and marketing departments.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Initiated strategy to drive company growth and increase market share and profitability.
- Formulated and executed strategic initiatives to improve product offerings.
- Cultivated company-wide culture of innovation and collaboration.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Devised and presented business plans and forecasts to board of directors.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Senior Director of Outpatient Operations
Erie County Medical Center
01.2021 - 02.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Director of Outpatient Operations
Erie County Medical Center
05.2017 - 01.2021
- Oversee population health efforts
- Develop staffing model for service lines
- Hire, promote, evaluate, discipline and discharge personnel
- Establish and monitor quality assurance/performance improvement
- Implement and maintain NCQA Patient Center Medical Home Recognition
- Implement and maintain CMS Comprehensive Primary Care Plus payment reform
- Participate in contract negotiation with care providers and vendors
- Oversee medical provider relations
- Develop, submit, monitor budget performance
- Reviews service line's charge sheets to ensure proper capture of charges
Program Manager of Outpatient Operations
Erie County Medical Center
09.2015 - 05.2017
- Oversee operations for 19 specialty lines, primary care and occupational medicine
- Ensure regulations, compliance and accreditations are adhered to
- Review charge sheets for appropriate capture of charges
- Implement and develop policies
- Oversee and develop staff models
- Ensure efficiency and productivity as they relate to patient flow and quality
- Responsible for quality assurance performance improvement
- Monitor budget performance and adherence
- Responsible for provider relations
Assistant Operations Manager of Ambulatory Service
Erie County Medical Center
11.2014 - 09.2015
- Supervise clinical and clerical staff
- Oversee daily operations
- Develop and implements procedures to improve operations
- Ensure the department is meeting the provider’s and patient’s needs
- Improve quality of care and processes
- Develop and implements new initiatives to improve clinic productivity
- Work to improve patient access
Risk Management
Erie County Medical Center
12.2012 - 11.2014
- Provide risk management and patient advocacy to outpatient clinics
- Coordinate legal counsel on professional liability
- Supervise department interns and lower level staff
- Coordinate litigation matters including workers compensation
- Advocate for hospital patients
- Implement policy initiation/revision
- Responsible for regulatory compliance
- Control loss and manage claims
- Report safety events
Patient Access Service Representative
Erie County Medical Center
05.2010 - 12.2012
- Responsible for customer relations and patient advocacy
- Responsible for proficiency in all standards of medical insurance coverage
- Responsible for multi-tasking in a busy work environment; rapid,
accurate data entry - Register and schedule all outpatient clinic visits
- Spearhead and develop a system of team agendas for work-load distribution
Education
Doctorate - Health Administration
D’Youville University
Buffalo, New York2024
Master of Arts - Organizational Leadership
Medaille College
Buffalo, NYAcademy For Healthcare Leadership Advancement - Executive Leadership
Cornell University
Ithaca, NYPractice Facilitation Certification - Practice Management
University At Buffalo, State University of New....
Buffalo, NYHealthcare Risk Management Certificate Program - Risk Management
American Society of Healthcare Risk Management
Buffalo, NYBachelor of Science - Individualized Studies - Occupational Therapy
State University of New York College At Buffalo
Buffalo, New YorkSkills
- Process Improvement
- Financial Management
- Rules and Regulations
- Process Optimization
- Policy and Procedure Development
- Market Trend Analysis
- Set Organizational Policies
- Business Growth and Marketing Strategies
Accomplishments
Buffalo Business First - 40 Under 40
Each year, the 40 Under 40 Awards honor 40 rising stars in the local business world who have distinguished themselves in their companies, their communities and their industries — all before their 40th birthday. These young professionals are executives, innovators and entrepreneurs who represent our region’s next generation of business leaders.
Timeline
Vice President of Ambulatory & Population Health
Erie County Medical Center
02.2022 - Current
Senior Director of Outpatient Operations
Erie County Medical Center
01.2021 - 02.2022
Director of Outpatient Operations
Erie County Medical Center
05.2017 - 01.2021
Program Manager of Outpatient Operations
Erie County Medical Center
09.2015 - 05.2017
Assistant Operations Manager of Ambulatory Service
Erie County Medical Center
11.2014 - 09.2015
Risk Management
Erie County Medical Center
12.2012 - 11.2014
Patient Access Service Representative
Erie County Medical Center
05.2010 - 12.2012
Doctorate - Health Administration
D’Youville University
Master of Arts - Organizational Leadership
Medaille College
Academy For Healthcare Leadership Advancement - Executive Leadership
Cornell University
Practice Facilitation Certification - Practice Management
University At Buffalo, State University of New....
Healthcare Risk Management Certificate Program - Risk Management
American Society of Healthcare Risk Management
Bachelor of Science - Individualized Studies - Occupational Therapy
State University of New York College At Buffalo
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