Lucian Andrades
Chicago,USA
Summary
Dynamic professional with extensive customer service experience at Bank of America, excelling in client engagement and problem-solving. Proven ability to manage social media campaigns and enhance customer satisfaction. Skilled in Microsoft Office and money handling, consistently achieving sales goals while fostering positive relationships.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Delivery representative
Amazon
09.2024 - Current
- Deliver customer purchased items in a timely and delicate matter.
- Know how to troubleshoot application problems, and provide a warm friendly customer experience.
Kitchen Lead
Wendys
01.2024 - 06.2025
- Achieved food preparation goals for consistent quality and freshness.
- Operated cash register, handled money.
- Cleaned the whole store daily on owners request, including swapping roles when needed.
Social Media Marketing Specialist
TRW Marketing
05.2023 - 11.2024
- Responsible for maintaining a social media account daily, actively promoting products, and organically creating growing comment engagement.
- Managed an email system designed to promote products and grow customer site revisits.
- Automated an email system proposed for customer support using ai.
- Remote
Insurance Agent
Bitman Agency
02.2023 - 07.2023
- Responsible for making calls, creating appointments, and presenting powerpoints to clients.
- Role is dependent on agents making their own schedule, and meeting sales goals monthly.
Relationship Banker
Bank Of America
09.2022 - 01.2023
- Was the first point of contact for customer engagement, directing clients to the appropriate stations.
- Provided solutions to client inquiries, issues and concerns.
- Assisted clients with wire transfers, account openings.
- Effectively communicated with peer employees on the floor during busy hours.
Cashier
Harris Teeter
01.2021 - 01.2022
- Assisted customers with product location and information, improving shopping satisfaction.
- Managed cash register efficiently, ensuring accurate transactions.
- Assisted in other roles throughout the store, by store owners request.
Education
GED -
GED Testing Service LLC
Charlotte, North Carolina12.2020
Skills
- Customer service
- Microsoft office
- Demolition/Construction experience
- Salesforce
- Money Handling
- Social Media
Certification
Life and Accident/Health, NC, 03/01/23
LANGUAGE
Spanish - Fluent
English - Native
Timeline
Delivery representative
Amazon
09.2024 - Current
Kitchen Lead
Wendys
01.2024 - 06.2025
Social Media Marketing Specialist
TRW Marketing
05.2023 - 11.2024
Insurance Agent
Bitman Agency
02.2023 - 07.2023
Relationship Banker
Bank Of America
09.2022 - 01.2023
Cashier
Harris Teeter
01.2021 - 01.2022
GED -
GED Testing Service LLC