Lucian Canova
Danielson,CT
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow in customer service management environment. Brings ability to quickly grasp essential customer service concepts and techniques, along with strong organizational and leadership skills. Ready to use and develop communication and problem-solving skills to enhance company operations.
Overview
4
4
years of professional experience
Work History
Front End Team Associate
Walmart
Putnam, CT
09.2022 - 11.2024
- Assisted customers in locating products and resolving inquiries efficiently.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Operated cash register accurately, processing transactions and handling customer payments.
Customer Service Manager
Walmart
Putnam, CT
11.2024 - 04.2026
- Led customer service initiatives to enhance overall shopping experience.
- Analyzed customer feedback to identify trends and implement process improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Putnam High School
Putnam, CT06.2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Time management
- Decision-making
- Efficiency
Timeline
Customer Service Manager
Walmart
11.2024 - 04.2026
Front End Team Associate
Walmart
09.2022 - 11.2024
High School Diploma -
Putnam High School