Lucian Iavorschi
Asheville,NC
Summary
Dedicated and reliable Server Assistant with 4 years of experience in fast-paced restaurant environments. Adept at supporting front-of-house operations by delivering exceptional customer service and ensuring smooth dining experiences. Proven ability to collaborate with servers, kitchen staff, and management to maintain high standards of service efficiency and guest satisfaction. Skilled in multitasking, prioritizing tasks, and adapting to dynamic situations to meet the needs of the team and exceed customer expectations. Excellent communication and listening skills.
Overview
4
4
years of professional experience
Work History
Table Busser
Crowne Plaza Asheville
04.2022 - 01.2024
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences at over 20 tables.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining well-stocked work areas.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, and keeping dining areas presentable.
Team Trainer
Krispy Kreme
12.2020 - 03.2022
- Trained and mentored 12 new personnel hired to fulfill various roles.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Collaborated closely with management to identify areas for improvement within training program, leading to more efficient results.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Associate of Science - Customer Service Leadership
Buncombe County Early College
Asheville, NC05.2025
Skills
- Quality Control
- Service prioritization
- Table Bussing
- Banquet Coordination
- Menu presentation
- Station Preparation
- Item promotion
- Tableside Service
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Russian
Professional Working
Spanish
Limited Working
Timeline
Table Busser
Crowne Plaza Asheville
04.2022 - 01.2024
Team Trainer
Krispy Kreme
12.2020 - 03.2022
Associate of Science - Customer Service Leadership
Buncombe County Early College